Resident Experience & Front Desk Specialist

Cornerstone Apartment Services; Denver (CO); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off

Sick Pay

Parental leave

401k with 4% match

Medical, dental, vision insurance

Job summary

Cornerstone Apartments in Denver, CO is seeking a Part-Time Residential Relations Specialist to serve as the friendly face of the community. You will greet residents, handle inquiries, manage the front desk, and support leasing and office operations.

The role emphasizes top-notch customer service, organization, and proactive problem-solving while assisting with portal access, rent payments, and work orders. In-office schedule is Thursday to Saturday, 8:30 AM–5:00 PM, with casual dress.

Qualifications

• 2+ years of customer service, hospitality, office administration, or property management experience.
• Strong customer service and communication skills.
• Highly organized with the ability to multitask in a fast-paced environment.
• Solution-oriented thinker who can work independently and proactively.
• Experience with CRM or Property Management Software strongly preferred.
• High school diploma or equivalent required; college coursework preferred.
• Spanish proficiency is a plus.

Responsibilities

• Welcome residents, prospects, vendors, and guests with professionalism and positivity.
• Handle key pickups, rent payments, vendor check-ins, and resident inquiries.
• Manage multi line phone calls, transfers, messages, and follow-up communications.
• Assist residents with portal access, online services, and work order submissions.
• Coordinate and dispatch emergency maintenance requests when necessary.
• Process rental verification requests promptly and accurately.
• Answer questions about apartment availability, lease terms, and the application process.
• Schedule property tours for our leasing team and field agents.
• Assist with resident outreach and follow up communications.
• Support leasing and operational initiatives to help maintain a thriving community.
• Open and close the office each day.
• Keep the front desk, office space, and common areas organized and welcoming.
• Maintain office supplies, files, and operational materials.
• Collaborate with team members across departments to ensure smooth daily operations.

Skills

Customer service

Hospitality experience

Office administration

Property management

CRM software

Education

High school diploma

Tools

Property management software

Multi-line phone system

Job description

Cornerstone Apartments in Denver, CO is seeking a Part-Time Residential Relations Specialist to serve as the friendly face of the community. You will greet residents, handle inquiries, manage the front desk, and support leasing and office operations.

The role emphasizes top-notch customer service, organization, and proactive problem-solving while assisting with portal access, rent payments, and work orders. In-office schedule is Thursday to Saturday, 8:30 AM–5:00 PM, with casual dress.