Resident Relations Specialist Thursday - Saturday

Cornerstone-Apartment-Services-Inc; Denver (CO); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off

Sick Pay

Paid Holidays

401k matching

Medical, Dental, Vision

Job summary

Cornerstone Apartments in Denver is seeking a friendly Residential Relations Specialist to welcome residents and guests, handle front desk tasks, and support leasing efforts. You will be the first point of contact, delivering exceptional service with a positive, proactive attitude.

This part-time in-office position requires excellent communication, organization, and multitasking skills, with experience in CRM or property management software preferred.

Qualifications

• 2+ years of customer service, hospitality, office administration, or property management experience.
• Strong customer service and communication skills.
• Highly organized with the ability to multitask in a fast-paced environment.

Responsibilities

• As the first point of contact for residents, guests, vendors, and prospective residents, you\'ll play a key role in delivering an outstanding customer experience every day.
• Resident Relations & Front Desk Operations: Welcome residents, prospects, vendors, and guests with professionalism and positivity.
• Handle key pickups, rent payments, vendor check-ins, and resident inquiries.
• Manage multi line phone calls, transfers, messages, and follow-up communications.
• Assist residents with portal access, online services, and work order submissions.
• Coordinate and dispatch emergency maintenance requests when necessary.
• Leasing & Community Support: Answer questions about apartment availability, lease terms, and the application process.
• Schedule property tours for our leasing team and field agents.
• Assist with resident outreach and follow up communications.
• Support leasing and operational initiatives to help maintain a thriving community.
• Office & Administrative Excellence: Open and close the office each day.
• Keep the front desk, office space, and common areas organized and welcoming.
• Maintain office supplies, files, and operational materials.
• Collaborate with team members across departments to ensure smooth daily operations.
• Take on additional responsibilities as needed to support the community.

Skills

Customer service

Hospitality

Office administration

Property management software

CRM software

Multitasking

Communication skills

Spanish proficiency

Education

High school diploma or equivalent

Tools

CRM software

Property management software

Job description

At Cornerstone Apartments, we are more than just a property management company; we are creators of exceptional living experiences in Denver's most desirable neighborhoods. Committed to quality service and innovation, we foster vibrant communities that residents are proud to call home. We use our scale to generate leasing traffic, reduce operating costs, and attract dynamic and engaged employees.Be the Friendly Face of Exceptional Apartment LivingWe are looking for a warm, organized, and customer focused Residential Relations Specialist to join our team. If you love helping people, thrive in a fast paced environment, and enjoy being the person everyone can count on, we would love to meet you.ResponsibilitiesAs the first point of contact for residents, guests, vendors, and prospective residents, you'll play a key role in delivering an outstanding customer experience every day.Resident Relations & Front Desk OperationsWelcome residents, prospects, vendors, and guests with professionalism and positivityHandle key pickups, rent payments, vendor check-ins, and resident inquiriesManage multi line phone calls, transfers, messages, and follow-up communicationsAssist residents with portal access, online services, and work order submissionsCoordinate and dispatch emergency maintenance requests when necessaryProcess rental verification requests promptly and accuratelyLeasing & Community SupportAnswer questions about apartment availability, lease terms, and the application processSchedule property tours for our leasing team and field agentsAssist with resident outreach and follow up communicationsSupport leasing and operational initiatives to help maintain a thriving communityOffice & Administrative ExcellenceOpen and close the office each dayKeep the front desk, office space, and common areas organized and welcomingMaintain office supplies, files, and operational materialsCollaborate with team members across departments to ensure smooth daily operationsTake on additional responsibilities as needed to support the communityQualifications2+ years of customer service, hospitality, office administration, or property management experienceStrong customer service and communication skillsHighly organized with the ability to multitask in a fast-paced environmentSolution-oriented thinker who can work independently and proactivelyExperience with CRM or Property Management Software strongly preferredHigh school diploma or equivalent required; college coursework preferredSpanish proficiency is a plusCompensation Package$21.00-$24.00 hourlyPaid Time Off, Sick Pay, Parental leavePaid Holidays, Pro Rata based on schedule401k - 100% vested after 90 days, up to a 4% match of gross salaryMedical, Dental, Vision (90% paid by Cornerstone), Accident, Critical Illness, Hospital, and Life InsuranceWorking conditionsPart Time In Office Thursday to Saturday 8:30 AM to 5:00 PM with a 30 minute lunch break. Elevated business casual dress code.