Weekend Resident Experience Coordinator

East West Hospitality; Denver (CO); Hybrid; USD 26,000 - 34,000; Part time

Benefits offered by this job

401(k) match

Paid time off

Career development

Employee discounts

Sabbatical program

Referral bonus

EAP

Job summary

East West Hospitality is seeking a Resident Services Coordinator for weekend shifts at our Denver main office. This part-time role supports multiple luxury communities, handling front desk duties, package and key management, and leasing support to create a welcoming resident experience.

You will coordinate showings, assist residents and prospective tenants, and help maintain a secure, organized environment while delivering hospitality-focused service.

Qualifications

• Requires proven customer service experience in hospitality, property or front desk roles.
• Excellent communication and listening skills with residents, guests, vendors, and prospective residents.
• Strong organizational skills; accurate, detail-oriented, and able to manage multiple tasks.

Responsibilities

• Deliver warm, professional service to residents, guests, vendors, and prospective residents in person, by phone, and electronically.
• Assist leasing with unit showings and create welcoming experiences for prospective residents.
• Manage incoming packages: logging, labeling, organizing, and notifying residents promptly.
• Maintain secure key control: verify authorization, document checkouts/returns, and return keys to the bank.
• Coordinate approved showings, broker access, move scheduling, insurance docs, and move monitors.
• Provide neighborhood/building information and route questions to the right team.
• Ensure building access/security procedures are followed and front desk equipment is operational.
• Provide light admin support (printing/copying) for residents as needed.
• Remain flexible, take ownership, and support multiple communities as required.

Skills

Customer service

Hospitality

Property management

Communication

Organization

Independent work

Weekend availability

Education

High school diploma or equivalent

Tools

BuildingLink

KeyBank

FOB management

Job description

East West Hospitality is seeking a Resident Services Coordinator for weekend shifts at our Denver main office. This part-time role supports multiple luxury communities, handling front desk duties, package and key management, and leasing support to create a welcoming resident experience.

You will coordinate showings, assist residents and prospective tenants, and help maintain a secure, organized environment while delivering hospitality-focused service.