Resident Relations Specialist Part Time

Cornerstone Apartment Services; Denver (CO); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off

Sick Pay

Parental leave

401k with 4% match

Medical, dental, vision insurance

Job summary

Cornerstone Apartments in Denver, CO is seeking a Part-Time Residential Relations Specialist to serve as the friendly face of the community. You will greet residents, handle inquiries, manage the front desk, and support leasing and office operations.

The role emphasizes top-notch customer service, organization, and proactive problem-solving while assisting with portal access, rent payments, and work orders. In-office schedule is Thursday to Saturday, 8:30 AM–5:00 PM, with casual dress.

Qualifications

• 2+ years of customer service, hospitality, office administration, or property management experience.
• Strong customer service and communication skills.
• Highly organized with the ability to multitask in a fast-paced environment.
• Solution-oriented thinker who can work independently and proactively.
• Experience with CRM or Property Management Software strongly preferred.
• High school diploma or equivalent required; college coursework preferred.
• Spanish proficiency is a plus.

Responsibilities

• Welcome residents, prospects, vendors, and guests with professionalism and positivity.
• Handle key pickups, rent payments, vendor check-ins, and resident inquiries.
• Manage multi line phone calls, transfers, messages, and follow-up communications.
• Assist residents with portal access, online services, and work order submissions.
• Coordinate and dispatch emergency maintenance requests when necessary.
• Process rental verification requests promptly and accurately.
• Answer questions about apartment availability, lease terms, and the application process.
• Schedule property tours for our leasing team and field agents.
• Assist with resident outreach and follow up communications.
• Support leasing and operational initiatives to help maintain a thriving community.
• Open and close the office each day.
• Keep the front desk, office space, and common areas organized and welcoming.
• Maintain office supplies, files, and operational materials.
• Collaborate with team members across departments to ensure smooth daily operations.

Skills

Customer service

Hospitality experience

Office administration

Property management

CRM software

Education

High school diploma

Tools

Property management software

Multi-line phone system

Job description

Job DetailsJob Location: Denver, CO 80204Position Type: Part TimeEducation Level: High SchoolSalary Range: $21.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalAt Cornerstone Apartments, we are more than just a property management company; we are creators of exceptional living experiences in Denver's most desirable neighborhoods. Committed to quality service and innovation, we foster vibrant communities that residents are proud to call home. We use our scale to generate leasing traffic, reduce operating costs, and attract dynamic and engaged employees.

Be the Friendly Face of Exceptional Apartment Living

We are looking for a warm, organized, and customer focused Residential Relations Specialist to join our team. If you love helping people, thrive in a fast paced environment, and enjoy being the person everyone can count on, we would love to meet you.

Responsibilities

As the first point of contact for residents, guests, vendors, and prospective residents, you'll play a key role in delivering an outstanding customer experience every day.

Resident Relations & Front Desk Operations

• Welcome residents, prospects, vendors, and guests with professionalism and positivity
• Handle key pickups, rent payments, vendor check-ins, and resident inquiries
• Manage multi line phone calls, transfers, messages, and follow-up communications
• Assist residents with portal access, online services, and work order submissions
• Coordinate and dispatch emergency maintenance requests when necessary
• Process rental verification requests promptly and accurately

Leasing & Community Support

• Answer questions about apartment availability, lease terms, and the application process
• Schedule property tours for our leasing team and field agents
• Assist with resident outreach and follow up communications
• Support leasing and operational initiatives to help maintain a thriving community

Office & Administrative Excellence

• Open and close the office each day
• Keep the front desk, office space, and common areas organized and welcoming
• Maintain office supplies, files, and operational materials
• Collaborate with team members across departments to ensure smooth daily operations
• Take on additional responsibilities as needed to support the community

Qualifications

• 2+ years of customer service, hospitality, office administration, or property management experience
• Strong customer service and communication skills
• Highly organized with the ability to multitask in a fast-paced environment
• Solution-oriented thinker who can work independently and proactively
• Experience with CRM or Property Management Software strongly preferred
• High school diploma or equivalent required; college coursework preferred
• Spanish proficiency is a plus

Compensation Package

• $21.00-$24.00 hourly
• Paid Time Off,Sick Pay, Parental leave
• Paid Holidays, Pro Rata based on schedule
• 401k - 100% vested after 90 days, up to a 4% match of gross salary
• Medical, Dental, Vision(90% paid by Cornerstone),Accident, Critical Illness, Hospital, and Life Insurance

Working conditions

Part Time In Office Thursday to Saturday 8:30 AM to 5:00 PM with a 30 minute lunch break. Elevated business casual dress code.