Part-Time Resident Experience & Front Desk Specialist

Cornerstone-Apartment-Services-Inc; Denver (CO); On-site; USD 29,000 - 33,000; Part time

Benefits offered by this job

Paid Time Off

Sick Pay

Paid Holidays

401k matching

Medical, Dental, Vision

Job summary

Cornerstone Apartments in Denver is seeking a friendly Residential Relations Specialist to welcome residents and guests, handle front desk tasks, and support leasing efforts. You will be the first point of contact, delivering exceptional service with a positive, proactive attitude.

This part-time in-office position requires excellent communication, organization, and multitasking skills, with experience in CRM or property management software preferred.

Qualifications

• 2+ years of customer service, hospitality, office administration, or property management experience.
• Strong customer service and communication skills.
• Highly organized with the ability to multitask in a fast-paced environment.

Responsibilities

• As the first point of contact for residents, guests, vendors, and prospective residents, you\'ll play a key role in delivering an outstanding customer experience every day.
• Resident Relations & Front Desk Operations: Welcome residents, prospects, vendors, and guests with professionalism and positivity.
• Handle key pickups, rent payments, vendor check-ins, and resident inquiries.
• Manage multi line phone calls, transfers, messages, and follow-up communications.
• Assist residents with portal access, online services, and work order submissions.
• Coordinate and dispatch emergency maintenance requests when necessary.
• Leasing & Community Support: Answer questions about apartment availability, lease terms, and the application process.
• Schedule property tours for our leasing team and field agents.
• Assist with resident outreach and follow up communications.
• Support leasing and operational initiatives to help maintain a thriving community.
• Office & Administrative Excellence: Open and close the office each day.
• Keep the front desk, office space, and common areas organized and welcoming.
• Maintain office supplies, files, and operational materials.
• Collaborate with team members across departments to ensure smooth daily operations.
• Take on additional responsibilities as needed to support the community.

Skills

Customer service

Hospitality

Office administration

Property management software

CRM software

Multitasking

Communication skills

Spanish proficiency

Education

High school diploma or equivalent

Tools

CRM software

Property management software

Job description

Cornerstone Apartments in Denver is seeking a friendly Residential Relations Specialist to welcome residents and guests, handle front desk tasks, and support leasing efforts. You will be the first point of contact, delivering exceptional service with a positive, proactive attitude.

This part-time in-office position requires excellent communication, organization, and multitasking skills, with experience in CRM or property management software preferred.