Front Desk Concierge

Stratton Amenities; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Stratton Amenities in Nashville, TN seeks a Front Desk Concierge to deliver hospitality-driven service to residents and guests. You will manage front desk operations, greet with professionalism, and coordinate with on-site teams to maintain a welcoming environment.

The role emphasizes clear communication, punctuality, and a polished appearance, with basic computer skills and experience in customer service preferred.

Qualifications

• Strong communication and interpersonal skills are essential.
• Professional appearance and demeanor are required.
• Ability to remain composed in a fast-paced environment.
• Reliable, punctual, and detail-oriented.
• Basic computer skills, including email and property management systems.

Responsibilities

• Greet residents and guests promptly with eye contact, posture and tone.
• Manage front desk operations including visitor access, packages, and resident requests.
• Maintain awareness of building activity and enforce access control procedures.
• Provide accurate information, directions, and assistance to residents and guests.
• Coordinate with property management and other on-site teams as needed.
• Handle phone calls, emails, and service requests professionally.
• Maintain a clean, organized, and professional front desk presence at all times.
• Monitor for issues and report to management as required.

Skills

Strong communication

Interpersonal skills

Professional appearance

Punctual

Detail-oriented

Email

Tools

Property management systems

Job description

Nashville, United States | Posted on 09/08/2026

A luxury residential high-rise in Nashville s is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk, creating a strong first impression, and ensuring a consistent, professional, and hospitality-driven environment.

Key Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone
• Manage front desk operations, including visitor access, package handling, and resident requests
• Maintain awareness of building activity and enforce access control procedures
• Provide accurate information, directions, and assistance to residents and guests
• Coordinate with property management and other on-site teams as needed
• Handle phone calls, emails, and service requests in a timely and professional manner
• Maintain a clean, organized, and professional front desk presence at all times
• Monitor for any issues or irregularities and report to management as required

Service Standards

• Maintain a visible and engaged presence at the front desk
• No phone usage or disengagement while on duty
• Consistent professional appearance and adherence to uniform standards
• Deliver a hospitality-focused experience at all times, not just task execution

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to remain composed and attentive in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Basic computer skills, including email and property management systems

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to protected status.