Resident Experience & Events Coordinator

Greystar; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability & Life insurance

Paid time off

Birthday off after 1 year of service

Housing discount at Greystar-managed社区

6-Week Sabbatical after 10 years of服务

401(k) with Company Match

Parental Leave and fertility benefit

Job summary

Greystar is seeking a Resident Lifestyle Coordinator in Jacksonville to support day-to-day community management, drive resident retention, and work closely with the Community Manager and Leasing Consultants on move-ins, events, and sales/marketing efforts.

The role involves greeting residents, coordinating tours, handling inquiries, managing amenities and packages, and developing programs with measurable outcomes. Strong customer service and community- oriented skills are essential.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensures the comforts of prospects and visitors while they wait to speak with a team member. Assists with tours as needed
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and monitors the loading dock and/or elevator schedule for move-ins and move-outs.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Ensures all amenities are in tour condition and prepared for resident use.
• Utilizes amenity space to develop and execute innovative, creative, and dynamic events, services, and programs. Works to develop outcomes as well as assessment metrics to determine success of programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains positive relationships and contacts with concierge vendors and local businesses, Offers recommendations to residents on a variety of services or needs and keeps up to date on events within the community.
• Monitors and responds to Lifestyle E-mail Account and works with Lifestyle Team to ensure messages are responded to in a timely fashion and to create marketing and awareness of events, programs, services, and initiatives.
• Creates and produces the monthly calendar, newsletter, and flyers with activities and events. Monitors and submits items for Resident Portal postings.
• Participates in ensuring Greystar sales and marketing program standards and benchmarks are being met.
• Provides input into the development of budgets within the property portfolio as it relates to planned activities and resident retention. Manage expenses to budget.

Job description

Greystar is seeking a Resident Lifestyle Coordinator in Jacksonville to support day-to-day community management, drive resident retention, and work closely with the Community Manager and Leasing Consultants on move-ins, events, and sales/marketing efforts.

The role involves greeting residents, coordinating tours, handling inquiries, managing amenities and packages, and developing programs with measurable outcomes. Strong customer service and community- oriented skills are essential.