Customer Escalations Specialist

Lessen, Inc.; Arizona; On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Competitive compensation

Health, Dental, Vision options

401K retirement plan

Paid vacation

Maternity/Paternity Pay

Career advancement opportunities

Job summary

Lessen, Inc. is looking for a Customer Escalations Representative (CER) I to join its Account Operations team in Arizona. This role supports the Customer Service Organization by reviewing and resolving client escalations while ensuring exceptional service delivery. The ideal candidate will have a strong background in customer service with at least 2-4 years of experience.

Responsibilities include resolving disputes, communicating with residents, and ensuring data accuracy. A high school diploma is required, and an associates degree is preferred. Competitive compensation and benefits are offered.

Qualifications

• High school diploma required.
• 2-4 years of experience in customer service call center environment required.
• Associates degree preferred.

Responsibilities

• Identify, research, and resolve customer issues using web-based systems.
• Resolve disputes, escalations, and service confirmations.
• Provide information to leadership and serve as point of contact.
• Demonstrate professionalism in communication.
• Foster a positive team environment.

Skills

Customer Service

Verbal Communication

Written Communication

Teamwork

Problem Solving

Computer Skills

Education

High school diploma

Associates degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Lessen, Inc. is looking for a Customer Escalations Representative (CER) I to join its Account Operations team in Arizona. This role supports the Customer Service Organization by reviewing and resolving client escalations while ensuring exceptional service delivery. The ideal candidate will have a strong background in customer service with at least 2-4 years of experience.

Responsibilities include resolving disputes, communicating with residents, and ensuring data accuracy. A high school diploma is required, and an associates degree is preferred. Competitive compensation and benefits are offered.