Resident Experience & Engagement Coordinator

Cardinal Group Companies; Fayetteville (AR); On-site; USD 19,000 - 25,000; Part time

Job summary

Cardinal Group Companies is seeking a Resident Services Coordinator to drive resident satisfaction and community experience. Working a flexible 30–35 hour weekly schedule, you will own resident engagement, brand reputation, digital outreach, and marketing initiatives to cultivate a thriving community.

You will coordinate events, manage reviews and ORA scores, and support leasing and marketing teams while ensuring exceptional service to residents.

Qualifications

• 1-2 years of customer service, sales, or social media management experience.
• Preference for a flexible schedule of 30–35 hours per week.
• Experience with automated reputation management tools (Opiniion) preferred.
• General computer skills including typing, punctuation, and writing ability.

Responsibilities

• Own planning, execution, and coordination of resident events with Community Manager.
• Manage reputation metrics and respond to reviews to maintain a high ORA score.
• Create and execute the Monthly Marketing Plan to drive leasing momentum.
• Run the community's social media accounts and post engaging content daily.
• Provide administrative support to Leasing & Marketing teams and handle resident inquiries.

Skills

Customer service

Social media management

Communication

Organization

Time management

Typing

Microsoft Word

Excel

Education

High school diploma or GED

Tools

Opiniion

Google Suite

Microsoft Word

Excel

Job description

Cardinal Group Companies is seeking a Resident Services Coordinator to drive resident satisfaction and community experience. Working a flexible 30–35 hour weekly schedule, you will own resident engagement, brand reputation, digital outreach, and marketing initiatives to cultivate a thriving community.

You will coordinate events, manage reviews and ORA scores, and support leasing and marketing teams while ensuring exceptional service to residents.