Remote Resident Experience Specialist

Cardinal Group Companies; Denver (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Pet insurance

401(k)

Student loan assistance

Licensing reimbursement

Continuing education reimbursement

Parental leave

Housing allowances or gifts

Job summary

Cardinal Group Companies seeks a Specialist, Resident Services to join its centralized services team and deliver remote resident support for student housing and conventional communities. You will manage community and portfolio mobile apps, respond to inbound inquiries, and elevate resident issues to the appropriate teams to ensure exceptional service.

This role can be performed remotely or at the HQ office in Denver, CO, working closely with onsite leasing staff to maintain consistent,

Qualifications

• High school diploma or equivalent is required.
• 3-4 years of customer service and/or sales experience.
• 2-3 years of property management experience, preferably in a managerial role.
• Demonstrated ability to master evolving technology resources, including AI.
• Elite communication and interpersonal skills.
• Service-focused approach to creating memorable experiences internally and externally.
• Warm, friendly, and helpful demeanor toward everyone.
• Moderate to high level experience utilizing Microsoft and Google platforms.
• Evening and weekend availability.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

• Provide tailored, concierge-level service to current residents while positively representing Cardinal Group and our communities in each resident interaction.
• Manage the inbound resident message queue within Cardinal Group’s internal contact center platform and mobile application dashboard to assist current residents with community-level needs.
• Provide remote assistance with planning, marketing, and executing resident events in coordination with onsite teams.
• Communicate high-level training opportunities and implementation to onsite leadership.
• Oversee the onboarding of new communities to Cardinal Group’s resident mobile application and provide ongoing monitoring of application adoption across the portfolio.
• Elevate resident concerns to the appropriate community or portfolio team member after all available resources have been exhausted.
• Assist with issuing community and portfolio-wide communications via the contact center platform.
• Coordinate with other centralized services team members to provide a tailored experience based on resident needs.
• Identify and communicate opportunities for continued resident engagement based on experiences operating in Cardinal Group’s CRM, contact center, and mobile app dashboard.
• Assist community teams with performance metric tracking and resident audits.
• Seeks educational opportunities and self-improvement for personal growth and development.
• Participates in Cardinal U training as required.

Skills

Customer service

Communication skills

Interpersonal skills

Sales experience

Multitasking

Evening/weekend availability

Tech-savvy (AI)

Team collaboration

Cardinal culture fit

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

CRM platforms

Job description

Cardinal Group Companies seeks a Specialist, Resident Services to join its centralized services team and deliver remote resident support for student housing and conventional communities. You will manage community and portfolio mobile apps, respond to inbound inquiries, and elevate resident issues to the appropriate teams to ensure exceptional service.

This role can be performed remotely or at the HQ office in Denver, CO, working closely with onsite leasing staff to maintain consistent,