Resident Experience Coordinator

Asset Living; Louisville (KY); On-site; USD 26,000 - 29,000; Full time

Job summary

Asset Living is seeking a dedicated Resident Services Coordinator to oversee resident relations, communications, and community outreach on-site. You will collaborate with the Community Manager to create a positive living environment and represent the community office.

Responsibilities include coordinating monthly newsletters, developing resident programs, handling complaints, and assisting in staff training to ensure consistency with company policies and excellent resident satisfaction.

Qualifications

• High School Diploma or Equivalent; Bachelor's degree preferred or two years experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to understand and perform all onsite software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Resident Relations Management
• Regular/daily onsite attendance is required
• Develop and plan property-related services/programs in collaboration with staff, residents, and other housing agencies.
• Coordinate Monthly newsletters and implement educational programming model for social events.
• Oversee new and existing resident community outreach and community development.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction.
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Assist Community Manager in the use of consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.
• Assist the Community Manager in ensuring the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.

Skills

Resident relations

Communication skills

Onsite presence

Education

High School Diploma or Equivalent

Bachelor's degree preferred

Tools

Property management software

Job description

Asset Living is seeking a dedicated Resident Services Coordinator to oversee resident relations, communications, and community outreach on-site. You will collaborate with the Community Manager to create a positive living environment and represent the community office.

Responsibilities include coordinating monthly newsletters, developing resident programs, handling complaints, and assisting in staff training to ensure consistency with company policies and excellent resident satisfaction.