Remote Resident Experience Specialist

Cardinal Group; Denver, Northern (CO, KY); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Pet insurance

401(k)

Student loan assistance

Licensing reimbursement

Continuing education reimbursement

Parental leave

Housing allowance

Job summary

Cardinal Group is seeking a Resident Services Specialist to support residents remotely across student housing and conventional communities. You will manage the community and portfolio mobile apps, respond to inquiries, and elevate issues to the appropriate teams to ensure superior service.

You will collaborate with onsite leasing staff, help onboard new communities to our resident app, and plan remote events. Strong communication, tech comfort, and a client-first attitude are essential.

Qualifications

• High school diploma or equivalent required.
• 3-4 years of customer service and/or sales experience.
• 2-3 years of property management experience, preferably in a managerial role.
• Demonstrated ability to master evolving technology resources, including AI.
• Elite communication and interpersonal skills.
• Service-focused approach to creating memorable experiences internally and externally.
• Warm, friendly, and helpful demeanor toward everyone.
• Moderate to high level experience utilizing Microsoft and Google platforms.
• Evening and weekend availability.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

Responsibilities

• Provide tailored, concierge-level service to current residents while positively representing Cardinal Group and our communities in each resident interaction.
• Manage the inbound resident message queue within Cardinal Group’s internal contact center platform and mobile application dashboard to assist current residents with community-level needs.
• Provide remote assistance with planning, marketing, and executing resident events in coordination with onsite teams.
• Communicate high-level training opportunities and implementation to onsite leadership.
• Oversee the onboarding of new communities to Cardinal Group’s resident mobile application and provide ongoing monitoring of application adoption across the portfolio.
• Elevate resident concerns to the appropriate community or portfolio team member after all available resources have been exhausted.
• Assist with issuing community and portfolio-wide communications such as office closures, move-in requirements, staff changes, etc. via the contact center platform.
• Coordinate with other centralized services team members - such as the Customer Accounts Specialists or Customer Transition Specialist - to provide a tailored experience based on resident needs.
• Identify and communicate opportunities for continued resident engagement based on experiences operating in Cardinal Group’s CRM, contact center, and mobile app dashboard.
• Assist community teams with performance metric tracking and resident audits.
• Seeks educational opportunities and self-improvement for personal growth and development.
• Participates in Cardinal U training as required.

Skills

Customer service

Sales experience

Property management

Tech proficiency

Communication

Interpersonal skills

Microsoft Office

Google Suite

Evening availability

Multi-tasking

Education

High school diploma or equivalent

Job description

Cardinal Group is seeking a Resident Services Specialist to support residents remotely across student housing and conventional communities. You will manage the community and portfolio mobile apps, respond to inquiries, and elevate issues to the appropriate teams to ensure superior service.

You will collaborate with onsite leasing staff, help onboard new communities to our resident app, and plan remote events. Strong communication, tech comfort, and a client-first attitude are essential.