Resident Experience Director

Ultipro; Lawrence (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Benefits

Bonus eligibility

Job summary

Ultipro in Lawrence, KS is seeking a proactive Community Manager to oversee operations, leasing, and resident relations for a full-time property. You will manage 일 day-to-day activities, safety, marketing, and financial performance to maximize value and living experience.

The role emphasizes strong leadership, on-site coordination, and collaboration with staff to meet annual financial goals while ensuring compliant, high-quality service for residents.

Qualifications

• Four (4) years' experience in property management, with knowledge of leasing, marketing, construction, residential law, and resident relations.
• Entrata property management software knowledge preferred.
• Knowledge of Microsoft Word, Excel, and Google Workspace; proficiency in spreadsheets and data entry.
• Strong written and verbal communication skills.

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing and ongoing facility upkeep.
• Develop working income for operating the property, by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Successfully lead on-site maintenance technicians, office staff and leasing team members.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues and other resident concerns.
• Participates in Cardinal U training as required and monitor Team Member participation in Cardinal U.

Skills

Property management

Leasing

Marketing

Budgeting

Communication skills

Team leadership

Problem solving

Independent work

Tools

Entrata

Microsoft Office

Google Workspace

Job description

Ultipro in Lawrence, KS is seeking a proactive Community Manager to oversee operations, leasing, and resident relations for a full-time property. You will manage 일 day-to-day activities, safety, marketing, and financial performance to maximize value and living experience.

The role emphasizes strong leadership, on-site coordination, and collaboration with staff to meet annual financial goals while ensuring compliant, high-quality service for residents.