Resident Experience Manager

Ultipro; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Ultipro in Atlanta, GA is seeking a Resident Services Manager to deliver exceptional customer service, drive tenant satisfaction, and maintain a vibrant living community. You will act as a liaison among residents, guarantors, and vendors while coordinating daily operations and ensuring a safe, well-maintained property.

In this fast-paced role, you will greet prospective clients, process applications, support renewal campaigns, and assist the Leasing and Marketing Team Lead with resident events.

Qualifications

• 1-2 years of customer service or related experience preferred
• Ability to thrive in a fast-paced environment and manage multiple projects
• Enjoy and take pride in providing excellent service
• High-energy and great with people in person and on the phone
• Excellent verbal, written and computer skills
• Available to work evenings and weekends
• Ability to embody Cardinal Culture and Cardinal Core Values every day

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude with team members, residents, clients and the public.
• Answer incoming phone calls professionally and handle accordingly, whether caller is a prospective client, a client, an internal Company team member or a vendor.
• Serve as liaison for Community Manager with residents, guarantors, and property vendors.
• Ensure tenants are provided a clean, safe, and well-maintained community.
• Work with residents to ensure positive tenant and community relations.
• Utilize Cardinal leasing expectations and procedures to greet prospective clients, qualify, determine needs and preferences, present the property and apartment homes, sell features/benefits, close the sale and follow-up.
• Complete all lease applications and participate in verification of applications; notify prospective clients of results.
• Oversee renewal campaigns and ensure renewal contacts and progress reports are up-to-date.
• Assist Leasing and Marketing Team Lead in planning and executing resident events.
• Maintain accurate client records and daily reports on notice to vacate, vacancy reports, activity reports, etc.
• Maintain and perform upkeep of the tour route to ensure curb side appeal.
• Assist residents with day-to-day tasks as part of the concierge program, while developing a community.
• Participate in Cardinal U training as required.

Skills

Customer service

Communication

Time management

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Job description

Ultipro in Atlanta, GA is seeking a Resident Services Manager to deliver exceptional customer service, drive tenant satisfaction, and maintain a vibrant living community. You will act as a liaison among residents, guarantors, and vendors while coordinating daily operations and ensuring a safe, well-maintained property.

In this fast-paced role, you will greet prospective clients, process applications, support renewal campaigns, and assist the Leasing and Marketing Team Lead with resident events.