Resident Experience Specialist

GHP Management Corporation; Ontario (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

GHP Management Corporation is seeking a Customer Care Specialist to serve as the first point of contact for residents onsite, delivering an exceptional living experience and building a sense of community. In this full-time, on-site role, you will handle inquiries, move-in and renewal processes, coordinate service requests, host community events, and support retention through proactive resident relations.

Candidates should have 1–3 years in customer relations, strong communication, and basic

Qualifications

• High school diploma or equivalent experience.
• 1–3 years’ experience in customer relations within Property Management or similar industry and/or 2–3 years combination of customer relations in retail, hospitality property management preferred.
• Knowledge of Fair Housing preferred.
• General computer skills required.

Responsibilities

• Act as first level of contact for all resident inquiries, service requests and concerns.
• Create a sense of community and an outstanding living experience for residents.
• Resolution driven and promotes positive, proactive resident relations.
• Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration.
• Efficiently handle resident requests and complaints.
• Contribute to resident retention through service delivery and participation in resident events and resident outreach.
• Assist with inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process.
• Plan and host community events.
• Utilize social media outlets to engage residents as assigned.
• Contribute to the renewal process by presenting renewal options to residents.

Skills

Customer service

Communication

Multitasking

Teamwork

Computer skills

Fair Housing knowledge

Education

High school diploma

Job description

GHP Management Corporation is seeking a Customer Care Specialist to serve as the first point of contact for residents onsite, delivering an exceptional living experience and building a sense of community. In this full-time, on-site role, you will handle inquiries, move-in and renewal processes, coordinate service requests, host community events, and support retention through proactive resident relations.

Candidates should have 1–3 years in customer relations, strong communication, and basic