Assistant Community Manager

Socket.dev; City of Rochester (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Apartment discount

Tuition reimbursement

Healthcare plan

Life insurance

401(k) retirement plan with match

Paid time off

Paid holidays

Job summary

Morgan Properties is seeking an Assistant Community Manager to enhance resident experiences and support multi-site operations in the Rochester region. You will be the friendly face for residents, handle inquiries with professionalism, and help coordinate move-ins and move-outs while maintaining safety and policy compliance.

The role also includes performing property inspections, supporting events, and maintaining accurate resident records, with opportunities for growth and competitive benefits.

Qualifications

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver’s license and willingness to drive between communities if needed.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.
• Inspect homes before move-in to ensure quality.
• Walk the property and flag any maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.
• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day-to-day admin tasks as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Driver's license

Job description

Join Our Team as an Assistant Community Manager – Create Exceptional Resident Experiences and Keep Our Communities Thriving!

Are you a customer service champion, an organized problem-solver, and a collaborative team player ready to make a difference? Morgan Properties is seeking an Assistant Community Manager who thrives on creating memorable resident experiences and supporting smooth community operations—often across multiple sites.

Benefits That Make a Difference:

• Excellent Pay : $24.00-$27.00/ hour
• 20% Apartment Rental Discount
• $300 Morgan Essentials – paid quarterly
• Renewal Commissions
• Education/Tuition Reimbursement
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with Company Match
• Generous Paid Time Off, including 10 Holidays per Year and Sick Leave

What You’ll Do:

Resident Engagement & Customer Service

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk‑ins and those scheduled by our Regional Sales Team.
• Support move‑ins and move‑outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.

Community Operations

• Inspect homes before move‑in to ensure quality.
• Walk the property and flag any maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.

Administrative Support

• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day‑to‑day admin tasks as assigned.

What You Bring:

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem‑solve and stay organized in a fast‑paced environment.
• A valid driver’s license and the willingness to drive between communities if needed.

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York. Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage‑backed securities, preferred equity, and whole loans. Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.

Additionally, the company has made investments in commercial mortgage‑backed securities backed by over $40 billion in multifamily loans. With over 2,500 employees, Morgan Properties prides itself on its quick decision‑making capabilities, strong capital relationships, and proven operational expertise. For more information, please visit www.morganproperties.com.