Multi-Site Resident Experience Coordinator

Socket.dev; City of Rochester (NY); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Apartment discount

Tuition reimbursement

Healthcare plan

Life insurance

401(k) retirement plan with match

Paid time off

Paid holidays

Job summary

Morgan Properties is seeking an Assistant Community Manager to enhance resident experiences and support multi-site operations in the Rochester region. You will be the friendly face for residents, handle inquiries with professionalism, and help coordinate move-ins and move-outs while maintaining safety and policy compliance.

The role also includes performing property inspections, supporting events, and maintaining accurate resident records, with opportunities for growth and competitive benefits.

Qualifications

• 2+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to problem-solve and stay organized in a fast-paced environment.
• A valid driver’s license and willingness to drive between communities if needed.

Responsibilities

• Be the friendly face and main point of contact for residents and visitors.
• Respond to resident needs with empathy and professionalism.
• Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
• Support move-ins and move-outs, creating a seamless experience.
• Escalate resident concerns as needed to leadership.
• Inspect homes before move-in to ensure quality.
• Walk the property and flag any maintenance or curb appeal issues.
• Assist in planning and executing resident events.
• Help ensure safety standards and community policies are followed.
• Keep resident records accurate and up to date.
• Assist in preparing community reports.
• Support day-to-day admin tasks as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Driver's license

Job description

Morgan Properties is seeking an Assistant Community Manager to enhance resident experiences and support multi-site operations in the Rochester region. You will be the friendly face for residents, handle inquiries with professionalism, and help coordinate move-ins and move-outs while maintaining safety and policy compliance.

The role also includes performing property inspections, supporting events, and maintaining accurate resident records, with opportunities for growth and competitive benefits.