Resident Experience Coordinator

Leland Management; Town of Florida (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Leland Management is seeking a detail-oriented Member Services Coordinator to join a community in the Summerfield, FL area. The role involves serving as the primary front-desk contact for residents, guests, and vendors, delivering professional customer service, and supporting daily operations per company standards.

Responsibilities include answering calls, preparing communications, managing paperwork, handling vendor deliveries, maintaining lobby and records, and assisting the Member Experience

Qualifications

• High school diploma or equivalent required.
• Two years of administrative/clerical or customer-service experience preferred (front desk experience strongly preferred).
• Proficiency with Microsoft Outlook and standard office software; strong typing and written communication skills.
• Ability to manage multiple priorities, maintain accurate records, and handle sensitive information with discretion.
• Reasoning ability to solve problems with multiple variables and interpret instructions; good interpersonal skills, sound judgment and decision-making.
• Must be able to stand, walk, sit, talk, and listen; able to lift up to 10 pounds.

Responsibilities

• Answers incoming calls, provides accurate information, and routes calls/messages to appropriate parties.
• Greets and assists residents, guests, customers, and vendors entering The Horizon Center.
• Prepares and formats emails, forms, notices, and other correspondence; maintains professionalism and confidentiality.
• Performs administrative tasks and special assignments as directed by the Member Experience Manager.
• Receives, logs, and directs UPS, FedEx, U.S. Mail, and other vendor deliveries.
• Maintains cleanliness and organization of the lobby and reception area; supports safety and a welcoming environment.
• Monitors the facility and enforces Recreational Rules & Regulations; escalates concerns as needed.
• Operates office equipment and reports issues; processes new homeowner, renter, and non-owner paperwork.
• Uses resident database, Outlook, Paylocity to maintain records and support daily operations.
• Prepares weekly deposits and balances/reconciles related logs and ledgers.
• Provides routine administrative support to the Member Experience Manager and leadership as needed.
• Maintains front-desk forms; updates signage as directed.
• Maintains daily communication with the Executive Assistant regarding resident needs and updates.
• Completes incident reports promptly; notifies appropriate personnel per policy.

Skills

Customer service

Administrative support

Front desk

Microsoft Outlook

Education

High school diploma or equivalent

Tools

Paylocity

Resident database

Office software

Job description

Leland Management is seeking a detail-oriented Member Services Coordinator to join a community in the Summerfield, FL area. The role involves serving as the primary front-desk contact for residents, guests, and vendors, delivering professional customer service, and supporting daily operations per company standards.

Responsibilities include answering calls, preparing communications, managing paperwork, handling vendor deliveries, maintaining lobby and records, and assisting the Member Experience