Resident Experience Coordinator (Assistant Community Manager)

Elandis; Daytona Beach (FL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

ELANDIS is seeking an experienced Assistant Community Manager for a full-time on-site role in Daytona Beach, FL. The position oversees leasing, resident relations, and property operations to ensure budgeted occupancy and high service levels.

The role requires at least 1 year of multi-family management experience, strong Yardi and MS Office skills, and superb organizational and communication abilities. Company offers competitive pay and comprehensive health benefits.

Qualifications

• Minimum 1 year of previous experience with residential, multi-family property management.
• Knowledge of Multi-Family Operating Systems, multiple PC software packages such as Yardi, Microsoft Office (Outlook, Word, Excel, etc.) and familiarity with navigating the Internet.
• Strong organizational, communication (written/oral), and interpersonal skills.
• Ability to change priorities, meet deadlines, work independently, and follow through on assignments
• Deliver high-level customer service skills for interaction with residents, vendors, and co-workers
• Demonstrate ability to be very detail-oriented, able to handle multiple projects at any given time, be extremely professional and customer service oriented
• Able to work full-time, 40 hours, with possibility of overtime requirement

Responsibilities

• Maintain budgeted delinquency, reviewing the A/R daily and submit on a timely basis any requested reports.
• Ensure that all rents and late fees/check charges are collected, posted and deposited daily.
• Submit past resident balances to collection agency monthly.
• Assist Maintenance Supervisor and Community Manager with purchase order input and invoice processing as requested.
• Perform evictions, utility cut-offs, and manage collections for delinquency.
• Work as a team with Community Manager and Leasing Specialist to ensure community is rented to budgeted occupancy or higher.
• Shop competition and be aware of local market conditions and trends.
• Welcome prospective residents to the community and give a community tour when Leasing Specialist is not available.
• Answer incoming phone calls and handle each call appropriately.
• Transfer calls to Community Manager when appropriate.
• Assist in review of all online and print advertising.
• Must be knowledgeable of all phases of leasing and resident retention.
• Accept service requests from residents and forward to service team for prompt processing.
• Document conversations and activity dealing with prospective residents and residents in lease file and operating system.
• Execute lease contracts and process move-ins, renewals, notice-to-vacates, and move-outs in operating system.
• Process deposit accounting and corresponding reports.
• Ensure office is open on schedule, confirm condition of the office and model apartments are to company standards.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis.
• Submits required reports to Community Manager on time, based on request.
• Maintain positive customer service attitude.
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Execute resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Physically inspect community when on grounds, pick up litter and report any service needs to the service team. Inspect move-outs and vacancies when requested.
• Participate in weekly/daily office staff meetings.
• Assist with community inspections ensuring the community's curb appeal is consistent with company policies.
• Provide support to Community Manager and all other staff to encourage teamwork, lead as an example in creating a harmonious environment.
• Represent the company in a professional manner at all times.
• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are reported to the Community Manager in a timely manner.
• Follow a "safety first" principle.
• Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity in community, employee/resident injuries, fires, floods, freezes, etc.).
• Perform any additional duties or tasks as assigned by supervisor or senior management.

Skills

Yardi

Microsoft Office

Customer service

Organizational skills

Communication skills

Multi-family experience

Job description

ELANDIS is seeking an experienced Assistant Community Manager for a full-time on-site role in Daytona Beach, FL. The position oversees leasing, resident relations, and property operations to ensure budgeted occupancy and high service levels.

The role requires at least 1 year of multi-family management experience, strong Yardi and MS Office skills, and superb organizational and communication abilities. Company offers competitive pay and comprehensive health benefits.