Resident Experience Concierge

Artemis Lifestyles; Apollo Beach (FL); On-site; USD 22,000 - 23,000; Full time

Job summary

Artemis Lifestyles in Apollo Beach, FL seeks a Resident Service Specialist to deliver exceptional customer service to residents and coordinate with maintenance and leasing teams to resolve requests. You will act as a liaison to ensure high property standards and resident satisfaction.

The role requires responding to inquiries, assisting with account questions, and maintaining records using property management software. Weekend/holiday availability and strong communication are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or property management support.
• Proficiency with basic computer applications and property management software.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.
• Ability to work weekends and holidays.

Responsibilities

• Respond promptly and courteously to resident inquiries and service requests via phone, email, or in-person interactions.
• Assist residents with account questions, payments, fees, balances, and other account-related matters as appropriate.
• Coordinate with maintenance and management teams to ensure timely resolution of resident issues and follow up to confirm satisfaction.
• Maintain accurate records of resident communications, service requests, and resolutions using property management software.
• Follow up with residents to ensure requests and concerns have been properly resolved.
• Maintain resident confidentiality and information.
• Assist in setting up for community events and initiatives to enhance resident engagement and foster a welcoming environment.

Skills

Communication skills

Customer service

Property management software

Multitasking

Interpersonal skills

Professionalism under pressure

Education

High school diploma or equivalent

Associate’s degree in Business Administration or Hospitality

Tools

Property management software

Job description

Artemis Lifestyles in Apollo Beach, FL seeks a Resident Service Specialist to deliver exceptional customer service to residents and coordinate with maintenance and leasing teams to resolve requests. You will act as a liaison to ensure high property standards and resident satisfaction.

The role requires responding to inquiries, assisting with account questions, and maintaining records using property management software. Weekend/holiday availability and strong communication are essential.