Resident Experience Concierge

Village Veranda at Lady Lake; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Village Veranda at Lady Lake is seeking a courteous and empathetic front desk/clerical assistant to support residents, families, and staff. The role emphasizes respectful communication, teamwork, and adherence to privacy rules.

Responsibilities include answering phones, greeting visitors, scheduling paperwork for new hires, typing correspondence, and assisting with dining room service and housekeeping as needed. Training and compliance with safety policies are required.

Qualifications

• High school diploma or GED required.
• Strong written and verbal communication skills.
• Ability to interact empathetically with residents, families and visitors.
• Ability to follow HIPAA regulations and information security practices.
• Willingness to participate in trainings and meetings.

Responsibilities

• Answer phones with a welcoming attitude and route inquiries to the appropriate department heads.
• Greet residents, families and visitors and determine the nature of their business.
• Assist in scheduling new hires for review and completion of paperwork.
• Assist the Business Office Manager when needed.
• Receive and route mail and type correspondence as requested.
• Respond promptly to residents' requests for assistance and inquiries.
• Support dining room service and light housekeeping duties as needed.
• Adhere to policies and safety procedures and report hazards to a supervisor.

Skills

Empathy

Phone etiquette

Communication skills

Teamwork

Resident care awareness

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Village Veranda at Lady Lake is seeking a courteous and empathetic front desk/clerical assistant to support residents, families, and staff. The role emphasizes respectful communication, teamwork, and adherence to privacy rules.

Responsibilities include answering phones, greeting visitors, scheduling paperwork for new hires, typing correspondence, and assisting with dining room service and housekeeping as needed. Training and compliance with safety policies are required.