Resident Experience Coordinator

Atrium Staffing LLC; New Jersey; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing LLC is seeking a Resident Property Associate to support residents across private real estate communities in the New Jersey/New York area. You will be the first point of contact, handling inquiries and coordinating with management and maintenance to ensure a positive living experience.

The role emphasizes strong communication, organization, and service orientation, with responsibilities spanning move-ins/outs, daily operations, and ongoing follow-up to ensure resident

Qualifications

• Minimum of 1 year of experience in customer service, hospitality, residential property management, or a comparable resident-facing environment.
• Excellent communication and customer service skills.
• Strong problem-solving, organization, and follow-through skills in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience using property management or work order systems.
• Ability to handle confidential information with discretion and exercise sound judgment.
• Collaborative team player who can also work independently and manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for residents, responding to inquiries and resolving concerns via phone, email, portal, and in person.
• Coordinate with internal teams to address resident needs, provide updates, and ensure timely follow-through.
• Maintain accurate records of resident interactions and escalated complex or recurring issues as needed.
• Guide residents through move-in and move-out processes, including scheduling, documentation, inspections, and building procedures.
• Ensure all required paperwork, access items, and resident obligations are completed accurately and on time.
• Conduct post move-in check-ins and support smooth account closeouts.
• Follow up with residents after maintenance requests to confirm issues have been resolved and satisfaction has been achieved.
• Document outcomes, coordinate additional action for unresolved concerns, and identify recurring service trends.
• Escalate ongoing issues and partner with property leadership to improve resident experience and service quality.

Skills

Communication

Organization

Problem-solving

Multitasking

Discretion

Education

College degree

Tools

Microsoft Office Suite

Property management software

Work order systems

Job description

Atrium Staffing LLC is seeking a Resident Property Associate to support residents across private real estate communities in the New Jersey/New York area. You will be the first point of contact, handling inquiries and coordinating with management and maintenance to ensure a positive living experience.

The role emphasizes strong communication, organization, and service orientation, with responsibilities spanning move-ins/outs, daily operations, and ongoing follow-up to ensure resident