Resident Relations Specialist

Burkentine Real Estate Group; South Carolina; On-site; USD 36,000 - 52,000; Full time

Job summary

Burkentine Real Estate Group is seeking a property/assistant community manager to oversee resident relations, leasing support, and daily property operations. The role involves greeting residents, screening visitors, handling work orders, and coordinating with the management team.

The candidate will assist in leasing activities, organize monthly resident events, and ensure timely responses to inquiries and complaints. Strong communication and clerical skills are essential for success.

Qualifications

• Minimum of High School Degree.
• Prior Leasing Experience Preferred.
• Excellent Written and Verbal Communication Skills.
• Proficiency with MS Word, MS Excel, MS Outlook; One Site experience preferred.
• Understanding of Landlord/Tenant laws.

Responsibilities

• Greets and screens incoming residents and visitors and notifies appropriate person.
• Responds and resolves resident complaints and requests within 24 hours.
• Enters and closes all work orders in the property management software.
• Records all resident correspondences.
• Communicates with residents about service requests and updates.
• Assists leasing team and shows model homes when staff are unavailable.
• Organizes monthly resident events with management direction.
• Sends notices and assists with utility bills and resident correspondence.

Skills

Communication skills

Leasing experience

Education

High School Diploma

Tools

MS Word

MS Excel

MS Outlook

One Site

Job description

Description

Conduct all business per company policies and procedures, Fair Housing, ADA, Fair Credit

Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.

• Fully implement and enforce all policies and procedures as outlined in the Burkentine Policy and Procedures Manual.
• Greets and professionally screens incoming residents and visitors and promptly notifies an appropriate person of their arrival or handles their requests.
• Responds and resolves all resident complaints and requests, refers complaint as necessary to appropriate person and notifies resident of resolution within 24 hours of complaint.
• Contacts all residents for follow-up as it relates to their renewal, work orders, complaints, and concerns within 24 hours.
• Enters and closes all work orders in the property management software.
• Record all resident correspondences.
• Communicating with residents about service requests and scheduled work, including updates such as parts being ordered and outside contractors' scheduled times.
• Process notices to vacate and assist residents with lease breaks, in-house transfers.
• May occasionally place orders and/or pick up parts from local vendors.
• Maintain records / logbooks.
• Provides additional assistance to the leasing department or management team as needed. This may include leasing. Showing potential residents a model home when leasing staff are absent or busy.
• Organizes monthly resident events with the direction and approval of the management team.
• All incoming calls from residents requiring manager assistance residents should be transferred to the Assistant Community Manager or Community Manager for proper handling.
• Please stand to greet all prospects with a warm smile and friendly handshake.
• All paperwork is to be completed in a professional, accurate and timely manner.
• Resident Relations should inspect the property regularly, reporting any deficiencies to the Community Manager. They should assist the Assistant Community Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory.
• Assist in sending out utility bills and resident correspondence

Requirements

Minimum of High School Degree

Prior Leasing Experience Preferred

Excellent Written and Verbal Communication Skills

Preferred Computer Software Experience to include MS Word, MS Excel, MS Outlook, One Site and related is preferred.

Prefer candidate to understand Landlord/Tenant Laws and application.