Resident Relations Specialist

Burkentine Real Estate Group; Hanover (York County); On-site; USD 38,000 - 55,000; Full time

Job summary

Burkentine Real Estate Group is seeking a Resident Relations/Leasing Assistant to support leasing activities, resident communications, and property operations at our Hanover, PA-area properties. You will greet residents, handle requests, and coordinate repairs and notices.

The role requires strong communication skills, basic office software proficiency, and familiarity with landlord/tenant laws and Fair Housing regulations. On-site work with regular interactions with residents and management.

Qualifications

• Minimum of high school degree or equivalent.
• Prior leasing experience preferred.
• Excellent written and verbal communication skills.
• Familiarity with landlord/tenant laws and Fair Housing/ADA regulations.

Responsibilities

• Greet and screen incoming residents and visitors; notify appropriate personnel.
• Resolve resident complaints and requests; follow up within 24 hours.
• Enter and close work orders; document resident communications.
• Process notices to vacate and assist with lease breaks.
• Maintain records and assist leasing/management; assist in leasing when needed.
• Organize monthly resident events and route manager inquiries appropriately.
• Assist in utility billing and resident correspondence.

Skills

Leasing experience

Communication skills

MS Word

MS Excel

MS Outlook

Education

High School Diploma

Tools

One Site

Job description

Description

• Conduct all business per company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multi-Family Housing.
• Fully implement and enforce all policies and procedures as outlined in the Burkentine Policy and Procedures Manual. Greets and professionally screens incoming residents and visitors and promptly notifies an appropriate person of their arrival or handles their requests.
• Responds and resolves all resident complaints and requests, refers complaint as necessary to appropriate person and notifies resident of resolution within 24 hours of complaint. Contacts all residents for follow-up as it relates to their renewal, work orders, complaints, and concerns within 24 hours.
• Enters and closes all work orders in the property management software. Record all resident correspondences. Communicating with residents about service requests and scheduled work, including updates such as parts being ordered and outside contractors' scheduled times.
• Process notices to vacate and assist residents with lease breaks, in-house transfers. May occasionally place orders and/or pick up parts from local vendors.
• Maintain records / logbooks. Provides additional assistance to the leasing department or management team as needed. This may include leasing. Showing potential residents a model home when leasing staff are absent or busy.
• Organizes monthly resident events with the direction and approval of the management team. All incoming calls from residents requiring manager assistance residents should be transferred to the Assistant Community Manager or Community Manager for proper handling.
• Please stand to greet all prospects with a warm smile and friendly handshake.
• All paperwork is to be completed in a professional, accurate and timely manner.
• Resident Relations should inspect the property regularly, reporting any deficiencies to the Community Manager. They should assist the Assistant Community Manager in preparing daily and weekly reports, resident communication, move-ins/outs, office supply inventory.
• Assist in sending out utility bills and resident correspondent.

Requirements

• Minimum of High School Degree.
• Prior leasing experience preferred.
• Excellent written and verbal communication skills that provide effective communication with residents, employees, peers, vendors, owners, etc., and assist in efficient operations.
• Preferred Computer software experience to include MS Word, MS Excel, MS Outlook, One Site and related is preferred.
• Prefer candidate to understand Landlord/Tenant laws and application, familiarity with statespecific Lease and Addendums, Fair Housing/ADA regulations and application.