Leasing & Resident Experience Specialist

Chr Apartments; Massachusetts; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Vacation (2 weeks)

Birthday off

Student Loan Debt Repayment

Apartment discount

Promote-from-within culture

Job summary

Chestnut Hill Realty is seeking a Resident Services Professional to connect with prospective residents, show apartments, and help close leases. The role emphasizes customer service, relationship building, and team collaboration across multi-site communities.

You will support administrative tasks, learn company software, and bring energy to a fast-paced, rewarding environment with strong internal mobility and benefits.

Qualifications

• 2–3 years of sales experience and/or customer service background preferred.
• Must be able to work one weekend day.
• Must be team oriented with ability to work independently on occasion.
• Must have a customer service orientation with problem solving mindset.
• Knowledge of MS Word, Excel and Outlook. Ability to learn and operate company software programs.
• Must own a vehicle.

Responsibilities

• Build relationships with prospective residents, identify needs, show apartments, overcome objections, and close the deal by obtaining the lease paperwork.
• May share in completing monthly administrative tasks to keep the property paperwork organized and complete.

Skills

Sales experience

Customer service

Team oriented

Problem solving mindset

Weekend availability

Tools

MS Word

Excel

Outlook

Job description

Chestnut Hill Realty is seeking a Resident Services Professional to connect with prospective residents, show apartments, and help close leases. The role emphasizes customer service, relationship building, and team collaboration across multi-site communities.

You will support administrative tasks, learn company software, and bring energy to a fast-paced, rewarding environment with strong internal mobility and benefits.