Resident Experience Coordinator

Fairstead ESC LLC; Florence (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plans

401(k) Retirement Plan

Holidays

PTO

Sick days

Life Insurance

Flexible Spending Account

Pet Insurance

Job summary

Fairstead is a purpose-driven real estate firm seeking a receptionist to be the first point of contact for the property and provide on-site administrative support. You will manage visitor flow, answer calls, and assist with work requests to keep operations smooth and residents well-served.

The role requires strong communication, organization, and customer service skills, with experience in Microsoft Office and a fast-paced environment.

Qualifications

• High school graduation or equivalent required.
• 1 year of office assistant or customer service experience preferred.
• Strong written and verbal communication and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Customer service excellence and attention to detail.

Responsibilities

• Maintain records, documentation, and files, including sensitive files.
• Type letters and memos and track visits and calls.
• Oversee telephone services, email and mail distribution.
• Answer phones politely following policy and procedures.
• Assist with work requests and maintain policy-based records.
• Maintain courteous communication with residents and vendors.
• Direct office activities to ensure efficiency and policy compliance.
• Support staff with assigned duties, including complex tasks when needed.
• Manage office supplies inventory.
• Perform other related duties as required.

Skills

Communication skills

Multi-tasking

Attention to detail

Time management

Customer service

Interpersonal skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Fairstead is a purpose-driven real estate firm seeking a receptionist to be the first point of contact for the property and provide on-site administrative support. You will manage visitor flow, answer calls, and assist with work requests to keep operations smooth and residents well-served.

The role requires strong communication, organization, and customer service skills, with experience in Microsoft Office and a fast-paced environment.