Property Receptionist

Fairstead ESC LLC; Florence (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Vision Plans

401(k) Retirement Plan

Holidays

PTO

Sick days

Life Insurance

Flexible Spending Account

Pet Insurance

Job summary

Fairstead is a purpose-driven real estate firm seeking a receptionist to be the first point of contact for the property and provide on-site administrative support. You will manage visitor flow, answer calls, and assist with work requests to keep operations smooth and residents well-served.

The role requires strong communication, organization, and customer service skills, with experience in Microsoft Office and a fast-paced environment.

Qualifications

• High school graduation or equivalent required.
• 1 year of office assistant or customer service experience preferred.
• Strong written and verbal communication and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Customer service excellence and attention to detail.

Responsibilities

• Maintain records, documentation, and files, including sensitive files.
• Type letters and memos and track visits and calls.
• Oversee telephone services, email and mail distribution.
• Answer phones politely following policy and procedures.
• Assist with work requests and maintain policy-based records.
• Maintain courteous communication with residents and vendors.
• Direct office activities to ensure efficiency and policy compliance.
• Support staff with assigned duties, including complex tasks when needed.
• Manage office supplies inventory.
• Perform other related duties as required.

Skills

Communication skills

Multi-tasking

Attention to detail

Time management

Customer service

Interpersonal skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 30,000 apartments, including pipeline, across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long-term value to communities, partners, and stakeholders.

Fairstead challenges industry norms through our tech-forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Fairstead looking for a receptionist to perform a variety of administrative and clerical tasks. As a receptionist you will be the first point of contact for the property, and you will provide administrative support for the on‑site team. You will handle the flow of people through the property and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.

RESPONSIBILITIES:

• Maintains records, documentation, and files, particularly more complex or sensitive files.
• Type letters and memos.
• Track visits and calls.
• Oversees telephone services, email correspondence, and mail distribution.
• Answer phones pleasantly, adhering to the phone techniques as stipulated in the policy and procedures manual.
• Assist in taking work requests and expediting their completion; maintaining records as stated in the policy and procedures manual.
• Maintain courteous communications with residents, applicants, and representatives of other companies.
• Directs office activities and functions to maintain efficiency and compliance with company policies.
• Assists clerical and support staff with their assigned duties, particularly when more advanced, skilled, or sensitive work is required.
• Maintains office supplies inventory.
• Performs other related duties as required.

BENEFITS:

• Generous employer contribution for Medical Insurance through Meritain Health.
• Employer Paid Vision Plans.
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12+ paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

QUALIFICATIONS:

• High school graduate or equivalent.
• One year of office assistant or customer service experience.
• Strong written, verbal communication and interpersonal skills.
• Ability to multi-task, strong attention to detail and be well-organized in a fast-paced environment.
• Excellent customer service and communication skills.
• Exceptional time management skills.
• Able to effectively present information and respond to questions from management, vendors, and associates.
• Adhere to tight deadlines and quick turnaround for deliverables.
• Ability to work collaboratively in a dynamic environment where adaptability is imperative.
• Strong written and oral skills.
• Accurate with a strong attention to detail.
• Proficient in Microsoft Office Suite.

Diversity in backgrounds and experiences is key to Fairstead’s success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.