Resident Experience Coordinator

Avenue5; Arlington (VA); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health coverage

401K matching

Paid holidays

Tuition reimbursement

Job summary

Crystal House is seeking a Resident Services Coordinator to create a welcoming, stress-free environment for residents and guests by delivering exceptional customer service. You will manage the front desk, coordinate services, assist prospective residents, suppliers, and visitors, and support leasing teams as needed.

You'll greet residents, answer calls, schedule appointments, stock supplies, and help run programs and communications to keep residents informed about events while ensuring safety

Qualifications

• At least one year of customer service experience is required.
• One year of residential multifamily experience is preferred.
• High school diploma is required.
• Must maintain a valid driver’s license and clean driving record.
• Ability to read, write, and converse in English.
• Willingness to comply with safety and training requirements.

Responsibilities

• Greets and escorts prospective residents to the leasing office.
• Answers incoming calls and schedules appointments for leasing associates.
• Assists residents, prospective residents, suppliers, and visitors as needed.
• Prepares and delivers complimentary services such as snacks and drinks.
• Accepts and delivers packages to residents and property staff.
• Develops and publishes property communications for residents about events and information.
• Maintains and stocks supplies; processes work orders with follow-up.
• Inspects buildings and grounds for safety and cleanliness; coordinates repairs.
• Schedules elevator usage for move-ins/move-outs where applicable.

Skills

Strong organizational skills

Interpersonal skills

Customer service

English proficiency

Independent work

Education

High school diploma

Tools

Microsoft Office

Job description

Crystal House is seeking a Resident Services Coordinator to create a welcoming, stress-free environment for residents and guests by delivering exceptional customer service. You will manage the front desk, coordinate services, assist prospective residents, suppliers, and visitors, and support leasing teams as needed.

You'll greet residents, answer calls, schedule appointments, stock supplies, and help run programs and communications to keep residents informed about events while ensuring safety