Resident Experience Concierge - Senior Living

Seaton Senior Living; Ocean Grove (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling options with full‑

Paid time off and Holidays (full-time)

Comprehensive benefit package

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Seaton Senior Living is seeking a Concierge to join our team. The Concierge will greet guests, residents, and employees, manage external and internal calls, take messages, and provide general information.

Responsibilities include answering phones, directing inquiries, greeting visitors, and supporting the team with mail, scheduling, and records. Ideal candidates have a high school diploma or GED and 1–3 years of customer service experience.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greets residents and visitors. Answers inquiries and gives directions.
• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Seaton Senior Living is seeking a Concierge to join our team. The Concierge will greet guests, residents, and employees, manage external and internal calls, take messages, and provide general information.

Responsibilities include answering phones, directing inquiries, greeting visitors, and supporting the team with mail, scheduling, and records. Ideal candidates have a high school diploma or GED and 1–3 years of customer service experience.