Resident Experience Concierge - Senior Care Facility

Skilled Nursing of Staten Island; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Skilled Nursing of Staten Island is seeking a Concierge in Staten Island, NY. The role focuses on greeting residents and families, orienting newcomers, and ensuring a smooth transition into the community.

Responsibilities include coordinating evaluations with managers, daily resident check-ins, and maintaining logs for follow-ups. A proactive, team-oriented approach is essential for supporting discharge and resolving issues across departments.

Qualifications

• Active CNA license required.
• Genuine passion for working with elderly residents.
• High school diploma or equivalent required.
• Background in long-term care community relations preferred.
• Strong interpersonal and communication abilities.
• Comfortable multitasking and maintaining focus amid interruptions.
• Self-driven with a proactive, motivated work style.

Responsibilities

• Greet residents and families to ensure a smooth move-in.
• Verify rooms are clean, prepared, and welcoming.
• Orient new residents with a full facility tour.
• Coordinate timely evaluations with unit managers.
• Check in residents within the first three days.
• Conduct daily walkthroughs to address needs.
• Maintain an accurate daily log and follow-up actions.
• Submit logs to Facility Administrator.
• Support discharge process with follow-up after departure.
• Collaborate flexibly with the team to solve problems.

Skills

Interpersonal skills

Communication skills

Multitasking

Self-driven

Education

Active CNA license

High school diploma or equivalent

Job description

Skilled Nursing of Staten Island is seeking a Concierge in Staten Island, NY. The role focuses on greeting residents and families, orienting newcomers, and ensuring a smooth transition into the community.

Responsibilities include coordinating evaluations with managers, daily resident check-ins, and maintaining logs for follow-ups. A proactive, team-oriented approach is essential for supporting discharge and resolving issues across departments.