Resident Experience Concierge - Full-Time

CommuniCare Health; Charleston (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

CommuniCare Health is seeking a dedicated Concierge at the Charleston Healthcare Center to enrich the lives of residents and families. The role focuses on outstanding service, welcoming new admissions, and coordinating with nursing and support staff to resolve requests and maintain room readiness.

Responsibilities include greeting residents, handling calls with professional etiquette, guiding visitors, and contributing to life enrichment activities and overall patient care within a post-acute

Qualifications

• Experience in a healthcare or senior living environment preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and respond to resident requests quickly.

Responsibilities

• Assist residents and families with requests and ensure satisfaction.
• Greet residents and visitors, answer phones, and coordinate with care staff.
• Provide orientation to new admissions and assist with room assignments and daily activities.

Skills

Customer service

Communication

Telephone etiquette

Teamwork

Job description

CommuniCare Health is seeking a dedicated Concierge at the Charleston Healthcare Center to enrich the lives of residents and families. The role focuses on outstanding service, welcoming new admissions, and coordinating with nursing and support staff to resolve requests and maintain room readiness.

Responsibilities include greeting residents, handling calls with professional etiquette, guiding visitors, and contributing to life enrichment activities and overall patient care within a post-acute