Resident Concierge & Guest Services Associate

Landing Alexandria; Alexandria (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Landing Alexandria in Alexandria, VA is seeking a courteous frontline associate to greet guests, residents, and family members. The role involves handling non-confidential information, answering phones, sorting mail, and supporting scheduling for transportation, dining, and community events.

The position emphasizes resident rights, adherence to policies, and compassionate service. Candidates should be able to multitask and work with staff across departments in a senior living environment.

Qualifications

• Experience in customer service environment, preferably in a senior living setting.
• Reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Greet visitors and family members and provide non-confidential information requested.
• Answer the telephone promptly using the appropriate greeting for the community.
• Sort mail/packages and distribute to appropriate departments.
• Type and file correspondence and other information as needed.
• Adhere to and interpret resident’s rights and personnel policies.
• Assist residents with scheduling for transportation, dining services, and event reservations.
• Escort visitors to appropriate areas and assist with sign-in/out using Accushield or similar system.

Skills

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Job description

Landing Alexandria in Alexandria, VA is seeking a courteous frontline associate to greet guests, residents, and family members. The role involves handling non-confidential information, answering phones, sorting mail, and supporting scheduling for transportation, dining, and community events.

The position emphasizes resident rights, adherence to policies, and compassionate service. Candidates should be able to multitask and work with staff across departments in a senior living environment.