Resident Experience Concierge (Front Desk)

Reeapartments; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Reeapartments is seeking a friendly Front Desk Assistant to join its busy property management office in Saint Paul, MN. This role is the first point of contact for residents, prospects, vendors, and visitors, requiring professionalism, multitasking, and a calm, service-oriented approach.

The successful candidate will handle front desk duties, answer inquiries, schedule tours, process applications and lease paperwork, and maintain organized records using property management software and MS

Qualifications

• Experience in customer service, reception, office administration or related field preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a busy environment and stay professional.
• Professional, courteous, and service-oriented demeanor.
• Comfortable answering phones and interacting with a wide range of people.
• Basic computer skills including email and data entry.
• Ability to learn property management software and company procedures.

Responsibilities

• Greet residents, prospective residents, vendors, and visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls, emails, and general inquiries.
• Assist residents with questions or requests and escalate issues as needed.
• Schedule appointments, property tours, inspections, and service calls.
• Receive, sort, and distribute mail, packages, notices, and other office correspondence.
• Maintain an organized reception area and front office.
• Assist with processing applications, lease paperwork, and resident forms.
• Enter and update information in property management software and systems.
• Coordinate with maintenance staff, managers, vendors, and office personnel.
• Help track maintenance requests and communicate updates to residents.
• Collect and process routine payments or documents per procedures.
• Assist with filing, scanning, data entry, and other administrative tasks.
• Maintain confidentiality of resident, applicant, and company information.

Skills

Customer service

Office administration

Data entry

Phone etiquette

Organizational skills

Communication

Teamwork

Tools

Property management software

Microsoft Office

Job description

Reeapartments is seeking a friendly Front Desk Assistant to join its busy property management office in Saint Paul, MN. This role is the first point of contact for residents, prospects, vendors, and visitors, requiring professionalism, multitasking, and a calm, service-oriented approach.

The successful candidate will handle front desk duties, answer inquiries, schedule tours, process applications and lease paperwork, and maintain organized records using property management software and MS