Weekend Front Desk Concierge | Resident Services

FirstService Residential; Minneapolis (MN); On-site; USD 26,000 - 30,000; Part time

Job summary

FirstService Residential in Minneapolis is seeking a Desk Attendant for Saturday and Sunday shifts from 7:00 a.m. to 3:00 p.m. The role focuses on delivering superior customer service to residents, guests, and vendors, and responding promptly to inquiries and concerns.

You will monitor security, log events, coordinate with supervisors and the Community Manager, and maintain a calm, courteous presence at the front desk while following company policies.

Qualifications

• High School Diploma.
• Associate or bachelor’s degree preferred.
• Background in service industry or customer service field.
• Administrative Experience.
• Excel, Outlook, and Word experience.

Responsibilities

• The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner.
• Communicates issues to the Desk Attendant Supervisor and Community Manager regarding daily activities of the property.
• Maintain an active presence at the front desk and provide superior service to residents, guests, vendors, and contractors.
• Respond promptly to resident inquiries and emergencies and assist in managing issues in a timely and efficient manner.
• Adhere to standard operating procedures and follow safety procedures to maintain a safe work environment.
• Input parcels/deliveries into the on-site system and use Connect database for building information.

Skills

Customer service

Communication

Professional demeanor

Team player

Multi-tasking

Attention to detail

Education

High School Diploma

Associate or bachelor’s degree (Preferred)

Tools

Excel

Outlook

Word

Job description

FirstService Residential in Minneapolis is seeking a Desk Attendant for Saturday and Sunday shifts from 7:00 a.m. to 3:00 p.m. The role focuses on delivering superior customer service to residents, guests, and vendors, and responding promptly to inquiries and concerns.

You will monitor security, log events, coordinate with supervisors and the Community Manager, and maintain a calm, courteous presence at the front desk while following company policies.