Community Experience Concierge | Leasing & Events

Bozzuto; Chicago (IL); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Health & wellness benefits

Paid time off & holidays

401k with company match

Tuition reimbursement

Career development

Job summary

Bozzuto is hiring for a Resident Experience Associate in Chicago. You will greet prospects and residents, build relationships, and personalize interactions to make everyone feel at home. The role emphasizes converting leads to tours, coordinating with the leasing team, and delivering outstanding service.

Responsibilities include planning events, managing front desk operations, social media engagement, and supporting a stellar resident experience. A leasing license may be pursued within 90 days.

Qualifications

• 2+ years' experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer's needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Coordinating tours of the community with the leasing team to support occupancy goals.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty and achieving resident retention by ensuring a consistently positive experience and well‑kept community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share reviews on social networks.
• Organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.
• Willingness to obtain a leasing license within your first 90 days of employment.

Job description

Bozzuto is hiring for a Resident Experience Associate in Chicago. You will greet prospects and residents, build relationships, and personalize interactions to make everyone feel at home. The role emphasizes converting leads to tours, coordinating with the leasing team, and delivering outstanding service.

Responsibilities include planning events, managing front desk operations, social media engagement, and supporting a stellar resident experience. A leasing license may be pursued within 90 days.