Guest Services Concierge — Welcoming Front Desk

Inspired Living; South Bradenton (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid Time Off

401(k) Retirement Plan

Life Insurance

Associate Wellness Program

Job summary

Inspired Living at Hidden Lakes in Bradenton, FL is seeking a friendly Concierge to welcome residents, families and guests and support daily lobby operations.

You will answer calls, assist with mail, coordinate tours, support sales and marketing, and help create an inviting environment, while maintaining confidentiality and a can-do attitude.

Join a caring team dedicated to delivering exceptional experiences for our residents and their families in a vibrant senior living community.

Qualifications

• High school diploma or equivalent.
• At least 6 months of receptionist, concierge, hospitality, or similar experience.
• Excellent verbal and written communication skills.
• Comfortable communicating with people in person and over the phone.

Responsibilities

• Welcome residents, families, visitors, and guests with a warm, friendly, and professional attitude.
• Answer incoming calls, direct inquiries, take messages, and provide helpful information.
• Create a clean, comfortable, and inviting lobby experience for everyone who enters our community.
• Assist residents with mail, packages, and other everyday requests.
• Support activities and encourage residents to participate and stay connected.
• Be a resource for prospective residents and families by answering questions, connecting them with the appropriate sales team, and assisting with tours when needed.
• Support Sales & Marketing with inquiries, lead management, tours, and marketing materials.
• Assist the Business Office with resident documentation and file maintenance while maintaining confidentiality.
• Work collaboratively with community leaders and jump in wherever needed to help create an exceptional experience.
• Bring creativity, attention to detail, and a "how can I help?" attitude to everything you do.

Skills

Excellent communication

Organizational skills

Attention to detail

Professional demeanor

Phone communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Inspired Living at Hidden Lakes in Bradenton, FL is seeking a friendly Concierge to welcome residents, families and guests and support daily lobby operations.

You will answer calls, assist with mail, coordinate tours, support sales and marketing, and help create an inviting environment, while maintaining confidentiality and a can-do attitude.

Join a caring team dedicated to delivering exceptional experiences for our residents and their families in a vibrant senior living community.