Concierge

Excelsior Care Group; Merritt Island (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical and Dental Insurance

Generous Paid Time Off (PTO)

401(k) Retirement Plan

Employee Recognition Programs

Supportive, team-oriented work环境

Company perks and employee discounts

Job summary

Space Coast Healthcare & Rehabilitation in Merritt Island, FL is seeking a Concierge to greet Residents, coordinate admissions with the Admissions Department, and ensure a smooth transition from admission to discharge. The role requires excellent communication, strong organizational skills, and a compassionate, professional demeanor.

Responsibilities include preparing rooms, assembling welcome baskets, escorting Residents, addressing concerns, and supporting staff during transitions and daily

Qualifications

• Prior customer service experience required.
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Compassionate and professional demeanor with a commitment to exceptional service.

Responsibilities

• Partner with Admissions to coordinate new admissions and convey equipment needs to nursing staff.
• Prepare rooms for Residents by packing belongings, ensuring terminal cleaning, and making beds.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from the lobby to rooms, creating a positive first impression.
• Build relationships with Residents and families by providing ongoing support.
• Respond to call bells within scope and notify nursing staff when more care is needed.
• Address Resident concerns and complaints per the grievance process.
• Assist with room transitions, including short-term rehabilitation to long-term care.
• Complete concierge follow-up documentation within 48 hours of admission and before discharge.
• Provide facility tours during off-hours or when Admissions staff are unavailable.
• Submit daily progress reports to leadership, identifying trends or concerns.
• Coordinate with laundry services for return of stored belongings.
• Prepare and distribute discharge gift bags.
• Monitor and coordinate Resident smoking schedules.
• Attend in-service trainings, Resident Council meetings, and required staff meetings.
• Perform additional duties as assigned by the Administrator.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Compassionate demeanor

Job description

Facility: Space Coast Healthcare & Rehabilitation

Position: Concierge

Location: Merritt Island, FL

Schedule: Full-Time 10:30a-7p Tuesday -Saturday

Pay Rate: $18 -$23/hour

Join Our Team as a Concierge

Space Coast Healthcare & Rehabilitation is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff
• Prepare rooms for incoming Residents by ensuring:
• Previous belongings are packed and removed
• Terminal cleaning is completed
• Beds are made and call bells, lights, and TVs are functioning properly
• Assemble and deliver welcome baskets for new Residents
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression
• Build meaningful relationships with Residents and families by providing ongoing support and assistance
• Respond to call bells within scope and notify nursing staff when additional care is needed
• Address Resident concerns and complaints in accordance with the grievance process
• Assist with room transitions, including short-term rehabilitation to long-term care
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge
• Provide facility tours during off-hours or when Admissions staff are unavailable
• Submit daily progress reports to leadership, identifying trends or concerns
• Coordinate with laundry services for the return of stored belongings
• Prepare and distribute discharge gift bags
• Monitor and coordinate Resident smoking schedules
• Attend in-service trainings, Resident Council meetings, and required staff meetings
• Perform additional duties as assigned by the Administrator

Qualifications

• Prior customer service experience required
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Compassionate and professional demeanor with a commitment to exceptional service

Benefits

• Comprehensive Medical and Dental Insurance
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Programs
• Supportive, team-oriented work environment
• Company perks and employee discounts

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