Resident Concierge & Admissions Support

Excelsior Care Group; Boca Raton (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical and Dental Insurance

PTO

401(k) Retirement Plan

Employee Recognition Programs

Team-oriented work environment

Employee discounts

Job summary

Yamato Nursing and Rehabilitation Center in Boca Raton, FL is seeking a friendly Concierge to welcome Residents and families from admission through discharge. The role focuses on coordinating admissions, preparing rooms, and delivering a seamless, compassionate experience.

Responsibilities include greeting Residents, coordinating with nursing staff, responding to call bells, and supporting room transitions while maintaining thorough documentation and ongoing resident relations.

Qualifications

• Prior customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Compassionate and professional demeanor with a commitment to exceptional service.

Responsibilities

• Partner with Admissions to coordinate new admissions and equipment needs to nursing staff.
• Prepare rooms for incoming Residents including packing belongings, terminal cleaning, and bed/call bell checks.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression.
• Build relationships with Residents and families by providing ongoing support and assistance.
• Respond to call bells and notify nursing staff when additional care is needed.
• Address Resident concerns per grievance process.
• Assist with room transitions from short-term to long-term care.
• Complete follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during off-hours.
• Submit daily progress reports to leadership identifying trends or concerns.
• Coordinate with laundry for return of stored belongings.
• Prepare and distribute discharge gift bags.
• Attend trainings and required staff meetings.

Skills

Customer service

Communication

Interpersonal skills

Job description

Yamato Nursing and Rehabilitation Center in Boca Raton, FL is seeking a friendly Concierge to welcome Residents and families from admission through discharge. The role focuses on coordinating admissions, preparing rooms, and delivering a seamless, compassionate experience.

Responsibilities include greeting Residents, coordinating with nursing staff, responding to call bells, and supporting room transitions while maintaining thorough documentation and ongoing resident relations.