Resident Experience Concierge

Viva Senior Living; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living is seeking a Concierge in the Administration Department. You will welcome guests, assist residents and families, answer calls, and coordinate tours while upholding resident rights and confidentiality.

Responsibilities include maintaining a warm front desk, distributing mail, preparing memos, and supporting staff with appointments and information packets. A high school diploma or GED and clear communication in English are required.

Qualifications

• Must be able to read, write, speak and understand English.
• High school diploma or GED required.
• Must maintain compassion and dignity toward residents and adhere to the Resident Bill of Rights.

Responsibilities

• Greet guests and sign them in.
• Assist visitors in locating resident rooms.
• Answer phones and take messages, forwarding information as needed.
• Announce appointments to staff and prepare memos or documents as requested.
• Sort mail and distribute to appropriate boxes or departments.
• Create and maintain a warm, personal atmosphere for residents and families.
• Maintain confidentiality of resident information and protect rights.
• Provide community information and tours, and share services and rates.
• Assemble and maintain admission and information packets and keep front desk area organized.
• Perform additional duties as assigned by the Business Office Manager or Executive Director.
• Ensure high quality service in a caring, compassionate environment.
• Report occupational exposures and injuries promptly and complete training.

Skills

English proficiency

Education

High school diploma or GED

Job description

Viva Senior Living is seeking a Concierge in the Administration Department. You will welcome guests, assist residents and families, answer calls, and coordinate tours while upholding resident rights and confidentiality.

Responsibilities include maintaining a warm front desk, distributing mail, preparing memos, and supporting staff with appointments and information packets. A high school diploma or GED and clear communication in English are required.