Concierge

Viva Senior Living; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Viva Senior Living is seeking a Concierge in the Administration Department. You will welcome guests, assist residents and families, answer calls, and coordinate tours while upholding resident rights and confidentiality.

Responsibilities include maintaining a warm front desk, distributing mail, preparing memos, and supporting staff with appointments and information packets. A high school diploma or GED and clear communication in English are required.

Qualifications

• Must be able to read, write, speak and understand English.
• High school diploma or GED required.
• Must maintain compassion and dignity toward residents and adhere to the Resident Bill of Rights.

Responsibilities

• Greet guests and sign them in.
• Assist visitors in locating resident rooms.
• Answer phones and take messages, forwarding information as needed.
• Announce appointments to staff and prepare memos or documents as requested.
• Sort mail and distribute to appropriate boxes or departments.
• Create and maintain a warm, personal atmosphere for residents and families.
• Maintain confidentiality of resident information and protect rights.
• Provide community information and tours, and share services and rates.
• Assemble and maintain admission and information packets and keep front desk area organized.
• Perform additional duties as assigned by the Business Office Manager or Executive Director.
• Ensure high quality service in a caring, compassionate environment.
• Report occupational exposures and injuries promptly and complete training.

Skills

English proficiency

Education

High school diploma or GED

Job description

• The essential functions of the job for the Concierge requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:
• Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.
• Must possess, at a minimum, a high school diploma or a GED
• Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
• In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather, evacuation, temporary staffing shortages, etc.).

POSITION TITLE

Concierge

DEPARTMENT

Administration

REPORTS TO

Business Office Manager

POSITION SUMMARY

• The essential functions of the job for the Concierge requires, and may be amended from time to time at the sole discretion of Viva Senior Living to include, but are not limited to the following:
• Comply with standards of business conduct in accordance with federal, state, and local health and regulatory standards and guidelines, as applicable.
• Must possess, at a minimum, a high school diploma or a GED
• Must be able to work well with peers in a congenial work environment, and above all, maintain the utmost compassion and dignity to the residents and adhere to the Resident Bill of Rights.
• In exigent circumstances, the employee may be subject to call back during emergency conditions (e.g., severe weather, evacuation, temporary staffing shortages, etc.).

• Must adhere to Viva Senior Living's attendance policies and follow the terms and conditions of employment as set forth in the Employee Handbook.
• Must be able to read, write, speak and understand English.
• Must maintain the highest standards in caring and servicing the needs of the residents and residents' family members and loves ones.
• Must adhere to all facility policies and procedures.

Responsibilities/Accountabilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and takes messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• If requested, sort mail and distribute appropriately to mailboxes, residents, and departments.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Perform any other duties assigned by Business Office Manager or Executive Director.
• Other duties as assigned
• Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
• Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
• Report work related injuries and illnesses immediately to your supervisor.
• As a condition of employment, complete all assigned training and skills competency.