Resident Experience Concierge – Senior Living

Seaton Senior Living; Clarks Summit (Lackawanna County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Early wage access

Flexible scheduling

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Paid training

Advancement opportunities

Meals provided

Uniforms provided

Employee assistance program

Job summary

Seaton Senior Living is seeking a Concierge to join our team. The role involves answering phones, greeting residents and visitors, and coordinating messages and appointments in a welcoming, organized environment.

Responsibilities include updating rosters and logs, assisting with meal tickets, distributing mail, and supporting marketing with brochures. High school diploma is preferred, with 1–3 years of customer service experience; opportunity for growth and comprehensive benefits provided.

Qualifications

• 1–3 years of customer service experience or training.
• Prior experience in hospitality or concierge roles is a plus.

Responsibilities

• Answer telephones and perform reception duties.
• Take complete messages with pertinent information and relay to recipients.
• Greet residents and visitors; answer inquiries and provide directions.
• Collate brochures for the marketing department.
• Prepare meal tickets and tally meal counts for the dining staff.
• Update resident phone list, roster, move-in/out registers and logs.
• Manage appointments for residents and families (e.g., hairdresser, transportation).
• Maintain a neat desk and entry area.
• Distribute mail to residents and staff.
• Maintain adherence to company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Seaton Senior Living is seeking a Concierge to join our team. The role involves answering phones, greeting residents and visitors, and coordinating messages and appointments in a welcoming, organized environment.

Responsibilities include updating rosters and logs, assisting with meal tickets, distributing mail, and supporting marketing with brochures. High school diploma is preferred, with 1–3 years of customer service experience; opportunity for growth and comprehensive benefits provided.