Resident Experience Concierge

Solstice at Las Cruces; Las Cruces (NM); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling

Paid time off and holidays

Comprehensive benefits package

401(K) with employer matching

Paid training

Opportunities for advancement

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a full-time Concierge to greet guests, residents, and staff, manage calls, messages, and general information. The role includes assisting with mail, meal tickets, and appointment scheduling, while maintaining a neat front desk area and supporting daily operations.

The position runs Monday through Friday, 9:00 am to 6:00 pm, with opportunities for professional growth and additional responsibilities within an expanding nationwide senior living network.

Qualifications

• One to three years customer service experience and/or training; or equivalent combination of education and experience.
• High school diploma or GED preferred.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.
• Monday-Friday from 9:00 am - 6:00 pm

Skills

Customer service

Telephone etiquette

Communication

Education

High school diploma or GED

Job description

Provincial Senior Living is seeking a full-time Concierge to greet guests, residents, and staff, manage calls, messages, and general information. The role includes assisting with mail, meal tickets, and appointment scheduling, while maintaining a neat front desk area and supporting daily operations.

The position runs Monday through Friday, 9:00 am to 6:00 pm, with opportunities for professional growth and additional responsibilities within an expanding nationwide senior living network.