Resident Experience Concierge

Atria-Signature---Foster-Square; Foster City (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

PTO

Annual rewards

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Tuition reimbursement

Job summary

Atria Senior Living in Foster City, CA, is seeking a friendly concierge/office assistant to support residents and families. You will handle inquiries, coordinate services, and help maintain a welcoming lobby with smooth operations.

The role emphasizes exceptional customer service, clear communication, and the ability to manage multiple tasks, shifts, and resident needs in a supportive community setting.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• Basic First Aid/CPR where required.
• Complete training programs as specified by Atria.
• Strong written and verbal communication for resident interactions.
• Ability to perform basic math and follow simple instructions.

Responsibilities

• Serve as primary contact for resident requests and non-emergency calls.
• Coordinate services for residents and families (dry cleaning, deliveries, reservations, transportation).
• Maintain high standards of customer service; meet new residents and families within 48 hours of arrival.
• Answer questions about local stores, activities, and services.
• Keep lobby and common areas clean and welcoming; coordinate housekeeping/maintenance as needed.
• Coordinate transportation schedules and remind residents of appointments/outings.
• Liaise between dining room and residents; manage guest reservations and RSVPs.
• May supervise front desk staff and assist with coverage as needed.
• May drive company vehicle when required by community.

Skills

Customer service

Communication

Team coordination

Reading comprehension

Education

High school diploma or GED

Job description

Atria Senior Living in Foster City, CA, is seeking a friendly concierge/office assistant to support residents and families. You will handle inquiries, coordinate services, and help maintain a welcoming lobby with smooth operations.

The role emphasizes exceptional customer service, clear communication, and the ability to manage multiple tasks, shifts, and resident needs in a supportive community setting.