Resident Experience Concierge

THE LINK; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Vista Management is seeking a Community Experience Specialist to greet and engage prospective residents, conduct tours, and guide applicants through leasing processes. You will document activities in the CRM, coordinate move-ins, and collaborate with maintenance and leadership to ensure a welcoming, responsive experience.

You will support renewals, drive resident engagement, and contribute to occupancy and retention goals while upholding Fair Housing standards and company policies.

Qualifications

• High school diploma or equivalent; college coursework or degree preferred.
• 1–2 years of leasing, property management, hospitality, or related experience.
• Multifamily housing experience preferred.
• Fair Housing knowledge; training/certification may be required.
• Experience with property management/CRM systems (Yardi, RealPage, Knock, LeaseStar).
• Proficiency with Microsoft Office; strong written and verbal communication.
• Strong organizational and multitasking abilities; excellent customer service skills.
• Ability to professionally communicate with residents, staff, and vendors; weekend/evening availability.
• CAPS/CALP/NALP or similar certification preferred; valid driver’s license and travel expectations.

Responsibilities

• Greet and engage prospective residents in person, by phone, and online in a welcoming, professional way.
• Conduct tours; identify needs and communicate features/benefits to assist leasing decisions.
• Document leasing activity and communications in the CRM system.
• Process rental applications, screenings, and lease documents accurately.
• Support leasing goals and occupancy targets.
• Coordinate move-in activities and ensure a smooth welcome experience.
• Serve as a consistent contact for residents with timely responses.
• Build relationships with residents through regular communication and events.
• Assist with renewals and coordinate with leadership on terms.
• Collaborate with maintenance and leadership to address concerns promptly.
• Support resident events and community engagement initiatives.
• Promote online reputation and referrals through quality service.
• Maintain accurate records of traffic, applications, and communications.
• Prepare reports on leasing, occupancy, and resident experience.
• Stay informed on local market conditions and pricing trends.

Skills

Customer service

Communication skills

Organizational skills

Relationship building

Education

High school diploma

Tools

Yardi

RealPage

Knock

LeaseStar

Microsoft Office

Job description

Vista Management is seeking a Community Experience Specialist to greet and engage prospective residents, conduct tours, and guide applicants through leasing processes. You will document activities in the CRM, coordinate move-ins, and collaborate with maintenance and leadership to ensure a welcoming, responsive experience.

You will support renewals, drive resident engagement, and contribute to occupancy and retention goals while upholding Fair Housing standards and company policies.