Resident Experience Concierge

Provision Living; Batavia Township (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Provision Living in Ohio is seeking a friendly Concierge to be the first point of contact for visitors and residents, handling phone calls and greeting guests while supporting the team to enhance wellbeing and experience.

You will coordinate requests, assist with scheduling, maintain files, and help deliver items and services to residents, while upholding safety and professional standards.

Qualifications

• High school diploma or GED required.
• Strong English communication with residents and visitors.
• Basic computer and MS Office proficiency.
• Experience with seniors is preferred.

Responsibilities

• Answer incoming telephone calls.
• Greet visitors entering the community.
• Assist in the maintenance of files.
• Schedule transportation and salon appointments for residents.
• Prepare maintenance work orders and ensure timely delivery.
• Address residents' requests and manage item deliveries and billing.
• Maintain greeting cards and stamps; ensure correct accounting.
• Coordinate valet services for residents as needed.
• Monitor security cameras as first responder to Emergency Response System.
• Perform other duties as assigned.

Skills

Communication skills

English proficiency

Problem solving

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Provision Living in Ohio is seeking a friendly Concierge to be the first point of contact for visitors and residents, handling phone calls and greeting guests while supporting the team to enhance wellbeing and experience.

You will coordinate requests, assist with scheduling, maintain files, and help deliver items and services to residents, while upholding safety and professional standards.