Resident Experience & Compliance Specialist

IDM Companies; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

IDM Companies in Phoenix, AZ is seeking a Community Specialist to support onsite operations with a high volume of administrative tasks. You will work independently, adapting to shifting priorities while delivering top-tier service to residents and stakeholders.

Main duties include processing applications and leases, handling deposits and move-outs, generating reports, and ensuring compliance with laws and company policies. Strong organization and communication are essential for success.

Qualifications

• 1-3 years relevant property management experience required, preferably conventional
• Excellent time management skills with the propensity to be a leader
• Team player, willing to go the extra mile to provide concierge level customer service
• Effective communicator; both written and verbal
• Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder
• Well versed in property management software and technologically savvy
• Some understanding of preventative and ongoing property maintenance

Responsibilities

• Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.
• Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.
• Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.
• Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.
• Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.
• Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.

Skills

Customer service

Time management

Communication

Teamwork

Problem-solving

Tools

Property management software

Job description

IDM Companies in Phoenix, AZ is seeking a Community Specialist to support onsite operations with a high volume of administrative tasks. You will work independently, adapting to shifting priorities while delivering top-tier service to residents and stakeholders.

Main duties include processing applications and leases, handling deposits and move-outs, generating reports, and ensuring compliance with laws and company policies. Strong organization and communication are essential for success.