Resident Experience Coordinator

AMH; Phoenix (AZ); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Flexible spending accounts and/or HSA

Dependent savings accounts

401(k) with company matching

Employee stock purchase plan

Tuition reimbursement program

9 paid holidays per year

PTO accrual up to 120 hours per year

Job summary

AMH in Phoenix is seeking a dedicated Resident Coordinator to assist our Resident Managers with daily market operations, improving the resident experience, and resolving customer service issues within licensing restrictions.

You will handle administrative tasks, process lease renewals and verifications, coordinate move-ins and move-outs, and maintain accurate records of deposits and tenant transactions, collaborating with the management team to ensure consistent service.

Qualifications

• Minimum three years of high-volume customer service experience.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office; familiarity with property management software.
• Ability to manage time, organize work, and resolve conflicts.

Responsibilities

• Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions.
• Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions.
• Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work orders, etc.
• Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions.

Skills

Customer service

Verbal communication

Written communication

Time management

Problem solving

Conflict resolution

Relationship management

Education

High School Diploma/GED

Tools

Microsoft Office

Property management software

Job description

AMH in Phoenix is seeking a dedicated Resident Coordinator to assist our Resident Managers with daily market operations, improving the resident experience, and resolving customer service issues within licensing restrictions.

You will handle administrative tasks, process lease renewals and verifications, coordinate move-ins and move-outs, and maintain accurate records of deposits and tenant transactions, collaborating with the management team to ensure consistent service.