Resident Experience & Property Operations Lead

IDM Companies, LLC; Overlook Park (AR); On-site; USD 80,000 - 88,500; Full time

Job summary

IDM Companies, LLC is seeking a Community Manager to oversee day-to-day onsite operations, lead a devoted team, and drive financial and aesthetic performance for the community. You will balance fast-paced initiatives with a strong focus on delivering an exceptional resident experience.

The role emphasizes marketing partnership, leasing strategy, budgeting, staff development, and compliance with landlord-tenant laws while maintaining IDM’s core values.

Qualifications

• 3–5 years relevant property management experience.
• Excellent interpersonal, motivational, time management, and leadership skills.
• Team player, willing to go the extra mile to provide concierge-level customer service.
• Effective communicator, both written and verbal.
• Strong multi-tasking, organizational and problem-solving skills, with attention to detail.
• Well-versed in property management software and technologically savvy.
• Understanding of preventative and ongoing property maintenance.

Responsibilities

• Be an active partner in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Develop the team’s sales skills and techniques to lease apartment homes through knowledge of market conditions, competitors, amenities, floorplans, and availability.
• Consistent, in-person comp shopping and market surveys required.
• Review, approve and oversee all administrative tasks, including POS, petty cash, applications, move-ins, delinquency, lease renewals, move-outs/FMOs, notices, and eviction processes.
• Oversee, help execute, and attend resident events to aid in retention, positive reviews, and occupancy goals.
• Provide concierge-level customer service to clients, customers, vendors, and coworkers; follow up and follow through in a timely manner.
• Demonstrate positive conflict resolution, being respectful and professional at all times.
• Obtain bids, participate in annual budget creation and month-end financial duties.
• Manage budget to maximize income, while reducing expenses.
• Forecast, hire, train, develop, coach, set goals/expectations, and provide supervision, empowerment, support, feedback, and discipline to staff.
• Oversee the activities of the maintenance staff and vendors in partnership with the maintenance supervisor.
• Monitor daily property performance, income, expense, occupancy, etc. in accordance with budget and company standards.
• Comply, and oversee that staff comply with federal, state, and local Landlord/Tenant laws, fair housing regulations, company policy, and procedure.
• Perform routine property walks and inspections to ensure a safe, aesthetically pleasing, and comfortable environment for residents, visitors, and staff.
• Comply with all company policy, while demonstrating IDM’s Core Values.

Skills

Interpersonal skills

Leadership

Time management

Customer service

Communication

Problem solving

Teamwork

Tools

Property management software

Job description

IDM Companies, LLC is seeking a Community Manager to oversee day-to-day onsite operations, lead a devoted team, and drive financial and aesthetic performance for the community. You will balance fast-paced initiatives with a strong focus on delivering an exceptional resident experience.

The role emphasizes marketing partnership, leasing strategy, budgeting, staff development, and compliance with landlord-tenant laws while maintaining IDM’s core values.