Resident Experience & Community Operations Lead

Kairoi Residential; San Antonio (TX); On-site; USD 50,000 - 68,000; Full time

Job summary

Kairoi Residential is seeking an Assistant Community Director to support the Community Director in overseeing daily operations of a multifamily property in San Antonio, Texas. The role emphasizes resident relations, financial management, and compliance to deliver a high-quality living experience.

You will handle rent collection, move-in/out coordination, and reporting while maintaining exceptional service levels and ensuring adherence to housing laws and company policies.

Qualifications

• 3-4 years of experience in the multifamily industry or a related hospitality or customer service field.
• Associate's Degree or equivalent preferred.
• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).
• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).
• Excellent professionalism and communication skills.

Responsibilities

• Lead resident relations and retention programs.
• Address and resolve resident concerns and complaints.
• Maintain professional relationships with residents.
• Initiate the lease renewal process with residents.
• Provide exceptional customer service to current and future residents.
• Ensure timely collection of rent payments.
• Manage delinquent accounts and contact residents regarding outstanding balances.
• Prepare bank deposits and assist with eviction processes in compliance with laws.
• Coordinate move-in and move-out procedures and maintain resident files.
• Prepare weekly traffic, renewal, and financial reports.
• Assume supervisory responsibilities in the absence of the Community Director.

Skills

Financial acumen

Resident relations

Communication skills

Attention to detail

Customer service

Driver's license

Familiarity with housing laws

Education

Associate degree

Job description

Kairoi Residential is seeking an Assistant Community Director to support the Community Director in overseeing daily operations of a multifamily property in San Antonio, Texas. The role emphasizes resident relations, financial management, and compliance to deliver a high-quality living experience.

You will handle rent collection, move-in/out coordination, and reporting while maintaining exceptional service levels and ensuring adherence to housing laws and company policies.