Resident Experience & Community Operations Lead

Rose Valley Management; Germantown (MD); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Monthly Commissions

Health, Dental and Vision Insurance

Flexible Spending Account

Health Spending Account

Commuter Benefits

Generous PTO package

401K after 1 year of service with a公司匹

401K after 1 year of service with a公司匹

Job summary

Rose Valley Management in Germantown, MD is seeking an Assistant Community Manager to support the Community Manager in daily operations, leasing, and policy execution for our garden-style community.

You will assist with leases, rent collection, vendor invoices, reporting, and compliance with Fair Housing and local laws, while delivering friendly service, strong communication, and a collaborative approach with residents, vendors, and staff.

Qualifications

• High school diploma or equivalent required.
• Two years’ experience in property management or leasing preferred.
• Strong communication and problem-solving skills.
• Knowledge of Fair Housing and local laws helpful.
• Proficiency with MS Office and property management software.

Responsibilities

• Prepares, processes and signs leases and rules.
• Assists Community Manager with vendor invoices and accounts payable.
• Rent collection, receipting, and deposits using property management software.
• Writes letters and prepares legal notices to residents.
• Submits required reports and maintains records according to policies.
• Assists with legal proceedings such as eviction proceedings as needed.
• Supports weekly owner’s reports preparation.
• Assists with marketing plans to reach budgeted occupancy.
• Demonstrates excellent problem solving and listening skills.
• Enforces community rules while showing empathy to residents.
• Knowledge of Fair Housing and applicable laws; adheres to policies.
• Proficient with MS Office and property management software (e.g., AppFolio).
• Performs other duties as assigned.

Skills

Property management

Leasing

Customer service

Communication

Problem solving

Multitasking

Deductive reasoning

Teamwork

Empathy

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

AppFolio software

Job description

Rose Valley Management in Germantown, MD is seeking an Assistant Community Manager to support the Community Manager in daily operations, leasing, and policy execution for our garden-style community.

You will assist with leases, rent collection, vendor invoices, reporting, and compliance with Fair Housing and local laws, while delivering friendly service, strong communication, and a collaborative approach with residents, vendors, and staff.